{"id":2897025,"url":"https://alion.io/job/michael-kors-manager-social-commerce","title":"Manager, Social Commerce","company":{"id":2517758,"name":"Michael Kors","domain":"michaelkors.it","url":"https://alion.io/company/michaelkors-it","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":86,"ghost_share":0,"stale_share":0.977,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":108000,"currency":"USD","period":"year","gross":null,"usd_annual":108000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-31T19:38:03Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.\nIf you enjoy working in a creative, fast-paced environment, then we would love to hear from you!\n-\nWho You Are:\nThe Manager, Social Commerce is responsible for building, operating, and growing Michael Kors’ emerging social commerce and marketplace channels. This role owns the end-to-end commercial performance of TikTok Shop, marketplace channels, and user-generated content (UGC) strategy - with the expectation that the portfolio will expand as new social commerce opportunities emerge. This is a builder’s role. The right person brings an entrepreneurial mindset and a true owner-operator mentality - someone who can stand up new channels from the ground up, define the playbook, and drive performance across platforms with very different business models and customer dynamics. They must balance brand integrity with commercial agility, moving quickly in fast-evolving environments while ensuring every touchpoint reflects Michael Kors’ brand standards. A passionate advocate for the customer, this person makes decisions by synthesizing multiple inputs - platform analytics, customer data, content performance, and competitive intelligence - to continuously optimize the social commerce experience. They will partner closely with Merchandising, Buying & Planning, Marketing, Creative, Social Media, CRM, Site Merchandising, Product Management, Technology, and Operations to activate and scale these channels.\nWhat You’ll Do:\nOwn and Grow the Social Commerce Business\nServe as the owner-operator of Michael Kors’ social commerce portfolio, with direct accountability for revenue, traffic, conversion, and customer growth across TikTok Shop, marketplace channels, and UGC.\nDevelop and execute the commercial strategy for each channel, setting clear goals and translating them into actionable plans that drive measurable results.\nMonitor performance across all channels on a daily and weekly basis, identifying opportunities and risks and driving swift action to improve results.\nBuild the business case for new social commerce opportunities as the landscape evolves, and lead the activation of new channels and partnerships.\nProvide regular performance recaps and strategic recommendations to leadership.\nTikTok Shop\nOwn the TikTok Shop storefront strategy, including product assortment, navigation, content-to-commerce integration, and promotional planning.\nPartner with Social Media, Marketing, and Creative to align shop content with broader brand campaigns, trends, and cultural moments.\nManage product eligibility, catalog operations, and cross-regional alignment to ensure a complete and compelling shop experience.\nPartner with merchants on product strategies, ensuring the TikTok Shop assortment reflects commercial priorities, trend opportunities, and customer demand.\nOversee the development of product briefs for all TikTok Shop live events, ensuring content is on-brand, commercially focused, and aligned with the broader marketing calendar.\nStay ahead of platform updates, algorithm changes, and emerging best practices to maintain competitive positioning.\nMarketplace Channels\nOwn the commercial strategy for marketplace channels, including product assortment, pricing, and promotional planning.\nPartner with Buying & Planning and Merchandising to ensure product availability and inventory alignment for each platform.\nMonitor channel performance and customer dynamics, adapting strategy to maximize sell-through and customer acquisition.\nUser-Generated Content (UGC) Strategy\nOwn the UGC strategy across relevant platforms, driving ratings, reviews, and customer-generated content that strengthens product credibility and conversion.\nDevelop and manage programs to increase review volume and quality, including post-purchase campaigns, sampling programs, and syndication strategy.\nPartner with Site Merchandising and Product Management to ensure UGC is surfaced effectively across the site experience to drive engagement and conversion.\nMonitor customer sentiment and voice-of-the-customer signals to surface insights for the broader organization.\nDrive Cross-Functional Execution\nServe as the social commerce point of contact across Merchandising, Buying & Planning, Marketing, Creative, Social Media, CRM, Site Merchandising, Product Management, Technology, and Operations.\nAlign cross-functional partners around channel priorities, product launches, campaigns, and promotional moments.\nBuild strong relationships across a matrixed organization, effectively influencing peers and stakeholders to drive alignment and execution.\nTest, Learn, and Scale\nBring a test-and-learn orientation to every channel, running experiments across content, assortment, merchandising, and promotional strategies to identify what drives performance.\nTranslate learnings into scalable best practices and share insights across the ecommerce and marketing organizations.\nStay current on the social commerce landscape - platforms, competitors, emerging technologies, and consumer behavior trends - and bring a point of view on where the business should invest next.\nYou’ll Need to Have:\n5+ years of ecommerce, marketplace, or social commerce experience, ideally within fashion, luxury, retail, or consumer brands.\nAn entrepreneurial, builder’s mindset - someone who thrives standing up new channels, defining playbooks, and scaling from zero to one.\nDemonstrated success managing and growing marketplace or social commerce channels (TikTok Shop, Amazon, or similar platforms).\nStrong understanding of UGC, ratings and reviews strategy, and the role of social proof in driving conversion.\nStrong commercial orientation with the ability to connect channel performance to broader business objectives.\nCustomer-first mindset with experience using platform analytics, customer data, and content performance to drive decisions.\nHighly analytical with the ability to move quickly from data → insight → action.\nStrong brand sensibility with the ability to maintain brand integrity across diverse and fast-moving platforms.\nA test-and-learn orientation with comfort iterating quickly and scaling what works.\nProven ability to drive results in a collaborative, matrixed organization by influencing cross-functional partners.\nStrong communication and presentation skills with the ability to clearly articulate strategy, performance, and recommendations.\nA hands-on, self-starting leadership style with a bias toward action and accountability.\nFamiliarity with the social commerce platform landscape and a genuine curiosity about where the space is headed.\nMK Perks:\nGenerous Paid Time Off & Holiday Calendar\nSummer Fridays\nInternal Mobility Across Brands\nCross-brand Discount\nExclusive Employee Sales\nFav 5 Cards (MK Discount for friends and family)\n401k Match\nPaid Parental Leave\nThrive Wellness Program\nCommuter Benefits\nGym Discounts\n-\nThe Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.\nAt Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at .\nIn compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.\nCompensation Range:\n100,000.00 - 108,000.00 USD","description_format":"text","description_chars":8116,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Social Commerce","Consumer Goods","Lifestyle"],"lifecycle":[{"event":"open","at":"2026-10-20T05:11:37Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.373,"p_room":0.55,"age_days":32,"expected_fill_days":22,"reasons":["conf:4","stale_co","win:tail","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":108000,"is_top_pay":true},"html_url":"https://alion.io/job/michael-kors-manager-social-commerce","json_url":"https://alion.io/job/michael-kors-manager-social-commerce.json","meta":{"generated_at":"2026-10-31T22:03:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34404,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2517758},"rest":"https://alion.io/mcp/rest/get_company?id=2517758"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmichael-kors-manager-social-commerce"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmichael-kors-manager-social-commerce"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmichael-kors-manager-social-commerce"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/michael-kors-manager-social-commerce\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmichael-kors-manager-social-commerce"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2897025}},{"tool":"search_jobs","arguments":{"company":"michaelkors.it","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2897025},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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