{"id":2897024,"url":"https://alion.io/job/michael-kors-senior-manager-digital-commerce","title":"Senior Manager, Digital Commerce","company":{"id":2517758,"name":"Michael Kors","domain":"michaelkors.it","url":"https://alion.io/company/michaelkors-it","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":83,"ghost_share":0,"stale_share":0.976,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-11-02T06:56:16Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.\nIf you enjoy working in a creative, fast-paced environment, then we would love to hear from you!\n-\nWho You Are:\nThe Senior Manager, Site Merchandising is accountable for end-to-end commerce performance across the full site funnel - from homepage and collection pages through product detail pages and cross-category customer experiences such as gift shops, trend edits, and seasonal storytelling moments. This role demands a balance of art and science: a strong understanding of brand direction and aesthetic, a keen sense of the competitive landscape and fashion trends, and the analytical rigor to translate financial goals, customer insights, product priorities, and digital performance into actions that drive sales, conversion, profitability, and customer engagement. A passionate advocate for the customer, this person makes decisions by synthesizing multiple inputs - financial performance, web analytics, customer data, and voice of the customer - to continuously improve the digital shopping experience. They will partner closely with Merchandising, Planning, Marketing, Creative, Product Management, UX, Technology, Web Analytics, Operations, and CRM to optimize the business and deliver a compelling, brand-right customer experience. The Senior Manager will serve as a key ecommerce voice within the broader organization, driving a culture of accountability, customer-centricity, and continuous improvement.\nWhat You’ll Do:\nOwn the Business\nOperate as the owner of the ecommerce business with full accountability for sales, margin, conversion, traffic, AOV, and customer growth KPIs.\nOwn the end-to-end site experience across every key touchpoint: homepage, navigation, collection pages, product detail pages, search, and cross-category experiences (gift guides, trend shops, editorial features).\nTranslate financial targets and seasonal priorities into clear, actionable ecommerce strategies.\nMonitor daily and weekly performance, identifying risks and opportunities and driving swift action to improve results.\nLead regular business recaps and provide clear performance insights and recommendations to leadership.\nBalance Art and Science to Drive Commercial Growth\nMaintain a strong understanding of brand direction and ensure the site delivers with fashion authority, informed by a keen awareness of the competitive landscape and market trends.\nIdentify and activate opportunities across product, traffic, merchandising, pricing, promotion, conversion, and customer retention.\nPartner with Buying & Planning and Merchandising to maximize inventory productivity, product availability, and seasonal opportunities.\nServe as a customer advocate, leveraging financial performance data, web analytics, customer insights, and voice of the customer to inform every decision.\nContinuously evaluate performance and prioritize the highest-impact opportunities with a clear commercial rationale.\nLead the Digital Customer Experience\nOwn the onsite commercial strategy across navigation, search, merchandising, content, storytelling, and the full customer journey - ensuring the experience is both brand-right and conversion-optimized.\nDrive a disciplined test-and-learn agenda in close partnership with UX, Product Management, and Web Analytics, focused on conversion, customer experience, and commercial growth.\nEnsure learnings translate into measurable improvements and are shared across the organization.\nEnsure ecommerce launches, campaigns, and seasonal moments are executed with a high level of quality, speed, and brand integrity.\nThrive in a Cross-Functional, Matrixed Organization\nServe as a key ecommerce business partner across Merchandising, Buying & Planning, Marketing, Creative, CRM, Product Management, UX, Technology, Web Analytics, Operations, and Customer Care.\nAlign cross-functional partners around ecommerce priorities, product launches, campaigns, inventory opportunities, and customer initiatives.\nBuild strong relationships and drive accountability across teams, ensuring priorities translate into results.\nInfluence across and up - effectively communicate the ecommerce perspective to peers, senior stakeholders, and cross-functional leadership to build alignment and drive action.\nBuild, Mentor, and Develop a High-Performing Team\nLead, coach, and develop ecommerce talent, creating a culture of ownership, accountability, commercial thinking, and intellectual curiosity.\nActively mentor and develop direct reports, building their capabilities and preparing them for increased responsibility.\nEstablish clear priorities and operating rhythms that enable the team to move with speed, focus, and confidence.\nIdentify opportunities to strengthen the team’s ecommerce expertise and cross-functional fluency.\nYou’ll Need to Have:\n8+ years of progressive ecommerce experience, ideally within fashion, luxury, retail, or consumer brands.\nDemonstrated success driving ecommerce sales, conversion, customer growth, and overall business performance.\nStrong commercial orientation with the ability to connect digital performance to broader business and financial objectives.\nA balance of brand sensibility and analytical rigor - someone who can evaluate a homepage for storytelling and brand impact as readily as they can diagnose a conversion drop.\nA strong sense of the competitive landscape, fashion trends, and market dynamics, with the ability to translate that awareness into site strategy.\nCustomer-first mindset with experience using financial data, web analytics, customer data, and voice of the customer to drive decisions.\nHands-on experience with Salesforce Commerce Cloud (SFCC) and a strong understanding of ecommerce technology, site operations, and digital platforms.\nStrong understanding of ecommerce merchandising, site experience, analytics, and digital marketing.\nHighly analytical with the ability to move quickly from data → insight → action.\nProven ability to influence cross-functional partners and drive results in a highly collaborative, matrixed organization.\nDemonstrated ability to lead across, influence upward, and mentor and develop team members.\nStrong communication, presentation, and storytelling skills with the ability to clearly articulate business opportunities and recommendations.\nA hands-on, entrepreneurial leadership style with a bias toward action and accountability.\nA test-and-learn orientation with comfort iterating quickly in partnership with UX, Product, and Analytics.\nMK Perks:\nGenerous Paid Time Off & Holiday Calendar\nSummer Fridays\nInternal Mobility Across Brands\nCross-brand Discount\nExclusive Employee Sales\nFav 5 Cards (MK Discount for friends and family)\n401k Match\nPaid Parental Leave\nThrive Wellness Program\nCommuter Benefits\nGym Discounts\n-\nThe Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.\nAt Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at .\nIn compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.\nCompensation Range:\n130,000.00 - 140,000.00 USD","description_format":"text","description_chars":8014,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Goods","Lifestyle"],"lifecycle":[{"event":"open","at":"2026-10-20T05:11:37Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.517,"p_room":0.55,"age_days":34,"expected_fill_days":25,"reasons":["conf:9","stale_co","win:tail","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/michael-kors-senior-manager-digital-commerce","json_url":"https://alion.io/job/michael-kors-senior-manager-digital-commerce.json","meta":{"generated_at":"2026-11-02T10:56:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15195,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2517758},"rest":"https://alion.io/mcp/rest/get_company?id=2517758"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmichael-kors-senior-manager-digital-commerce"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmichael-kors-senior-manager-digital-commerce"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmichael-kors-senior-manager-digital-commerce"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/michael-kors-senior-manager-digital-commerce\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmichael-kors-senior-manager-digital-commerce"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2897024}},{"tool":"search_jobs","arguments":{"company":"michaelkors.it","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2897024},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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