{"id":2231349,"url":"https://alion.io/job/michael-kors-senior-manager-retail-workforce-management","title":"Senior Manager, Retail Workforce Management","company":{"id":2517758,"name":"Michael Kors","domain":"michaelkors.it","url":"https://alion.io/company/michaelkors-it","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":83,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-28T05:59:10Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125000,"max":137000,"currency":"USD","period":"year","gross":null,"usd_annual":137000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"MicroStrategy","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-27T22:40:21Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.\nIf you enjoy working in a creative, fast-paced environment, then we would love to hear from you!\n-\nWho You Are:\nYou are a strategic, analytical, and collaborative retail leader who understands how workforce planning, labor investment, and scheduling decisions influence sales, profitability, customer experience, and employee engagement. You are comfortable operating in a fast-paced environment and translating complex workforce and financial data into clear recommendations for senior executives, field leaders, and cross-functional partners.\nYou balance long-range planning with hands-on execution. You can move effectively between labor-model design, forecasting, system optimization, field support, and executive communication. You are also an effective people leader who establishes clear priorities, concise communication, and builds strong partnerships across Retail Operations, Finance, Human Resources, Compensation, Payroll, Technology, and Field Leadership.\nThe Senior Manager, Retail Workforce Management will support the North America workforce-management function. This role will own WFM technology, labor forecasting, scheduling strategy and reporting to ensure labor is deployed effectively across stores. The Senior Manager will help the organization balance customer demand, brand standards, employee needs, payroll expense, and store profitability.\nWhat You’ll Do:\nWFM Systems, Data, and Automation\nServe as the retail business owner for the workforce-management platform (Legion) , including forecasting, scheduling, time and attendance, labor reporting, and related integrations.\nOwn the WFM enhancement roadmap, prioritizing improvements based on business impact, field feedback, system stability, compliance requirements, and user experience.\nPartner with Technology, HR, Payroll, Finance, and external vendors on configuration, testing, releases, integrations, issue resolution, and continuous improvement.\nEstablish governance for system configuration, user access, data integrity, release validation, and business-process changes.\nLead user-acceptance testing and operational readiness for new functionality, policy changes, integrations, and system releases.\nBuild or oversee scalable tools and automated reporting that reduce manual work and improve the timeliness and accuracy of workforce decisions.\nDefine business requirements and validate that system functionality reflects store operations and frontline scheduling needs.\nTrack system adoption, scheduling behaviors, exceptions, and recurring support issues to identify training or process-improvement opportunities.\nForecasting, Budgeting, and Payroll Management\nLead seasonal planning, monthly forecasting, and in-period labor reforecasting in partnership with Finance and Field Leadership.\nEstablish forecast assumptions, planning calendars, approval processes, and store performance across the retail organization.\nMonitor actual and projected payroll performance, worked hours, average hourly rate, overtime, staffing levels, schedule effectiveness, productivity, and labor-model compliance.\nCreate actionable reporting for stores, field leaders, and corporate executives that highlights risks, opportunities, root causes, and recommended actions.\nDevelop scorecards and key performance indicators that connect labor deployment to traffic, conversion, sales, units per transaction, customer experience, and profitability.\nPerform complex and ad hoc analysis for retail executives, translating findings into concise recommendations and implementation plans.\nScheduling and Field Execution\nEstablish scheduling principles and operating standards that align staffing with customer demand, workload, operating hours, leadership coverage, and employee availability.\nPartner with field leaders to identify scheduling and payroll opportunities at store, district, region, and fleet levels.\nDevelop processes for managing seasonal peaks, new-store openings, store renovations, special events, temporary closures, and other changes in store demand.\nCreate practical tools, communications, and decision frameworks that enable store and field leaders to manage labor effectively.\nMeasure the effectiveness of workforce initiatives after implementation and adjust models, standards, or training based on results.\nIncentive Compensation and Payroll Governance\nOversee the operational administration and financial validation of field commission, bonus, contest, and other retail incentive programs.\nPartner with Compensation, Finance, Accounting, HR, and Payroll to evaluate program design, calculate payments, validate results, and support accurate journal entries.\nImplement controls, documentation, and reconciliation processes that improve payroll and incentive accuracy.\nLeadership and Cross-Functional Influence\nServe as a strategic advisor to Retail Operations and senior leadership on labor investment, staffing, productivity, and workforce technology.\nInfluence decisions across Retail Operations, Finance, HR, Payroll, Compensation, Technology, and Field Leadership through structured analysis and clear communication.\nLead cross-functional workforce initiatives from business case and design through implementation, change management, measurement, and stabilization.\nPresent workforce strategies, performance results, risks, and recommendations to executives and field leadership.\nYou’ll Need to Have:\nBachelor's degree in Business, Finance, Operations, Analytics, Human Resources, Industrial Engineering, or a related field, or equivalent relevant experience.\n8+ years of progressive experience in workforce management, retail operations, labor planning, finance, analytics, or a related discipline.\nSignificant experience supporting a multi-unit retail, apparel, luxury, specialty, hospitality, or comparable field-based organization.\nDemonstrated experience with labor modeling, budgeting, forecasting, scheduling, productivity analysis, and payroll management.\nHands-on experience managing or serving as a business owner for a workforce-management platform; experience with Legion is strongly preferred.\nAdvanced Excel skills, including the ability to develop scalable forecasting, modeling, validation, and decision-support tools.\nExperience with business-intelligence and visualization tools such as Power BI, MicroStrategy, Tableau, or similar platforms.\nStrong understanding of data governance, systems testing, process controls, and reporting accuracy.\nDemonstrated ability to translate complex analysis into clear executive-level recommendations.\nStrong program and project-management skills, with the ability to manage multiple priorities and cross-functional workstreams.\nAbility to travel to retail locations as business needs require.\nMK Perks:\nGenerous Paid Time Off & Holiday Calendar\nSummer Fridays\nInternal Mobility Across Brands\nCross-brand Discount\nExclusive Employee Sales\nFav 5 Cards (MK Discount for friends and family)\n401k Match\nPaid Parental Leave\nThrive Wellness Program\nCommuter Benefits\nGym Discounts\n-\nThe Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.\nAt Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at .\nIn compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.\nCompensation Range:\n125,000.00 - 137,000.00 USD","description_format":"text","description_chars":8311,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Lifestyle"],"lifecycle":[{"event":"open","at":"2026-10-10T20:27:27Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.537,"p_room":0.75,"age_days":20,"expected_fill_days":22,"reasons":["conf:7","stale_co","win:late","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":137000,"is_top_pay":true},"html_url":"https://alion.io/job/michael-kors-senior-manager-retail-workforce-management","json_url":"https://alion.io/job/michael-kors-senior-manager-retail-workforce-management.json","meta":{"generated_at":"2026-10-28T09:38:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12694,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2517758},"rest":"https://alion.io/mcp/rest/get_company?id=2517758"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmichael-kors-senior-manager-retail-workforce-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmichael-kors-senior-manager-retail-workforce-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmichael-kors-senior-manager-retail-workforce-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/michael-kors-senior-manager-retail-workforce-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmichael-kors-senior-manager-retail-workforce-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2231349}},{"tool":"search_jobs","arguments":{"company":"michaelkors.it","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2231349},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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