{"id":3352204,"url":"https://alion.io/job/micheldever-group-customer-expert","title":"Customer Expert","company":{"id":2556909,"name":"Micheldever Group","domain":"micheldevergroup.co.uk","url":"https://alion.io/company/micheldevergroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ciphr","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sheffield, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":127000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T18:53:31Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T15:31:51Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Vacancy Type: Full Time / Permanent\nApplication Deadline: Monday, November 23, 2026\nProtyre Autocare is looking for a customer focused Customer Expert to be the front-of-house specialist who delivers an exceptional, frictionless customer experience and acts as the trusted advisor for every customer who visits a Protyre Autocentre. This role combines deep product expertise (training provided) with ethical selling principles to help customers get exactly what they need - and nothing they don’t. You will own the end-to-end in-centre customer journey, drive conversion and retention, and champion a shift from transactional servicing to genuine lifetime-value partnership.\nSuccess in this role will come from a passion for delivering great customer experience and journey.\nWorking Pattern: Monday - Friday 8:30 to 5:30, Saturday 8:30 to 4pm\n Must have: Proven experience in customer-facing sales, advisory, or service role (retail, automotive, hospitality, or professional services)\nBenefits: Staff discounts on servicing, tyres and MOTs. Retail vouchers, Finder’s fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee Assistant Program. Long Service Recognition, Enhance Maternity and Paternity, Cycle to Work, Charity Match.\nTraining: Full training on our systems and products will be provided\nAbout the role:\nOwnership of the Customer Experience & Journey from arrival through to departure and future booking, delivering outstanding, consistent and memorable service that builds advocacy and customer satisfaction\nEthical Selling, Product Expertise & Commercial Performance - an in-centre product expert for tyres, MOT, servicing, brakes, suspension and related services\nRetention, Advocacy & Lifetime Value - building genuine, trust-based relationships\nTeam Collaboration, Coaching & Standards: Maintain an impeccable front-of-house presentation, merchandising and brand standard\nEnsure full compliance with health & safety requirements, operational procedures, data protection and company policies, maintaining accurate records and contributing to centre performance reporting and a safe, clean environment for customers and colleagues\nAbout you:\nProven experience in customer-facing sales, advisory, or service role (retail, automotive, hospitality, or professional services)\nExcellent track record of building rapport, handling objections, and closing sales ethically\nStrong verbal and written communication skills with the ability to explain technical information clearly and honestly\nExperience with CRM systems, booking platforms, or digital customer tools\nPrevious involvement in customer retention, loyalty, or proactive outreach programmes\nWhy join Protyre Autocare?\nProtyre Autocare is the UK’s fastest growing supplier and fitter of tyres and automotive services, fitting over 1 million tyres every year through our fast-fit centres. We offer a wide variety of careers from Administrative to Mechanical, Digital to Financial and many other exciting roles within the motor industry. Protyre Autocare is the retail branch of The Micheldever Group. Micheldever Tyre Services (MTS).","description_format":"text","description_chars":3126,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Auto Repair & Service","Auto Parts & Accessories Retail"],"lifecycle":[{"event":"open","at":"2026-10-27T18:53:31Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-29T06:20:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":7,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/micheldever-group-customer-expert","json_url":"https://alion.io/job/micheldever-group-customer-expert.json","meta":{"generated_at":"2026-10-29T15:40:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23464,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2556909},"rest":"https://alion.io/mcp/rest/get_company?id=2556909"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmicheldever-group-customer-expert"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmicheldever-group-customer-expert"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmicheldever-group-customer-expert"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/micheldever-group-customer-expert\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmicheldever-group-customer-expert"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3352204}},{"tool":"search_jobs","arguments":{"company":"micheldevergroup.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3352204},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}