{"id":3832458,"url":"https://alion.io/job/micheldever-group-customer-service-advisor","title":"Customer Service Advisor","company":{"id":2556909,"name":"Micheldever Group","domain":"micheldevergroup.co.uk","url":"https://alion.io/company/micheldevergroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ciphr","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Exeter, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T19:53:49Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T01:11:35Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Vacancy Type: Full Time / Permanent\nApplication Deadline: Tuesday, January 5, 2027\nMicheldever Tyres Services is looking for an enthusiastic Customer Service Advisor to work from our Exeter location. You will be responsible for handling inbound customer contact, resolving customer queries, processing orders and completing customer administration tasks. You will act as the first point of contact for customers, delivering a professional and efficient service while ensuring all interactions are accurately recorded and resolved in a timely manner.\nWorking Pattern: Monday to Friday 8.30am to 5pm,\nLocation: Exeter\nBenefits: Finder’s fee, Life Insurance, Pension, a great variety of Retail vouchers, Staff Rates, Eye Care Vouchers, Buy/Sell Holiday option, Flu Jab, Employee Assistant Program, Long Service Recognition, Enhance Maternity and Paternity payments, Cycle to Work, Charity Match\nCareer development: we offer a variety of fully funded courses\nAbout our role:\nProvide customers with a professional, friednly and efficient first point of contract for all enquiries\nHandle inbound calls, emails and customer requests in accordance with agreed service levels\nResolve straightforward customer enquiries at the first point of contact wherever possible\nSupport customers with order tracking, delivery enquiries and proof of delivery requests\nManage inbound demand effectively\nPrioritise workload effectively to meet customer and business requirements\nWork collaboratively with Account Managers and the wider MFDD team to ensure customer requirements are met\nAccurately maintain customer records within CRM and associated business systems\nComplete order administration, credits, returns and query handling in line with company procedures.\nMaintain accurate records of customer interactions and actions taken\nCommunicate professionally and effectively with customers, colleagues and management\nTake ownership of personal performance and development objectives\nAdhere to all company policies, procedures and compliance requirements.\nTake responsibility for maintaining a clean and safe working environment.\nAbout you:\nExperience in customer service skil;s\nGood IT skills (MS Office/CRM)\nStrong communication and customer service skills\nBe able to work in a fast paced environment\nAbility to work under pressure, organise and prioritise workload\nWhy join us?\nProtyre is the UK’s fastest growing supplier and fitter of tyres and automotive services, fitting over 1 million tyres every year through our fast-fit centres. We offer a wide variety of careers from Administrative to Mechanical, Digital to Financial along with other exciting roles within the motor industry. Protyre is the retail branch of The Micheldever Group. Micheldever Tyre Services (MTS).\nMicheldever Tyre Services (MTS) was founded in 1972 as a part-time venture providing car servicing and tyres. Today, Micheldever Group is the fastest growing wholesaler, distributor and retailer of tyres in the UK, selling six million tyres nationwide, (20 percent of the total UK market) and employing approximately 2100 employees’ company wide.\nTo support this business, we have built a wholesale distribution network of 14 sites around the UK supplying over 6,000 retailers and our own retail chain Protyre which is consistently growing. 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