Customer Account Specialist

Build a Career That Matters with One of the World’s Most Respected Employers!

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The opportunity

Michelin is hiring! We have an immediate opening for a Customer Account Specialist responsible for handling the end-to-end operational relationship with our valued customers and partners. This includes forecasting, order and logistic execution, accounts receivable, and handling customer requests.

Michelin’s purpose is to support everyone’s right to move freely to find their better way forward. Respect for customers is at the heart of what we do to provide a quality of service that matches our reputation for delivering the highest quality products. We need great candidates who can help us provide an excellent, meaningful customer experience. If respect for people, collaboration, and trust are some values you live by, you should consider joining us, the Worldwide leader in Tires.

This position is based at our headquarters in Greenville, SC, conveniently located within driving distance to east coast beaches, the Blue Ridge Mountains and large cities like Atlanta and Charlotte. The mild climate, charming downtown, and impressive culinary scene are just a few of the perks of living here. We are driven to be the employer of choice for people looking for a career with respect and purpose. If you enjoy solving problems, building relationships, and making a direct impact on customer success, we would like to hear from you. Come join our team!

What will you do

Short-term forecasting:

• Capture customers short-term forecast requirements
• Propose short-term sales forecasts, based on the analysis of customer elements
• Alert the appropriate parties of major variations in requirements/forecasts.

Manage Order & delivery:

• Capture, records and commits customer orders according to customer needs, agreement and defined service level
• Propose product alternatives should a phase-out or shortage occur
• Coordinate and optimize the deliveries based on customer/partner requirements

Manage the advanced stocks:

• Have the quantities required delivered in the shipping facility to ensure supply is delivered timely for the client
• Detect stock variance and implement corrective actions

Organize transport:

• Handle journey tracking and prepare relevant documentation, including necessary documents for the invoicing and customs operations to proceed in an accurate manner

Monitor Execution:

• Handle customer orders portfolio and monitor execution; inform and follow up with customers
• Liaise with appropriate partners to ensure timely deliveries and commitment to service
• Proactively alert customer in case of any event, delay or failure regarding the service commitment and engage in the search for a solution to the customer
• Manually plan the non-automated orders/loads issued, in accordance with customer commitments
• Apply corrective actions in the relevant applications

Manage Request:

Capture all customer’s requests & claims (physical, value, quality)

Analyze and provide issue resolution or appropriate answer, including

• Handling non -invoicing alerts or invoicing rejections
• Reconcile customer disputes associated with claims and past due reconciliation
• Contact, follow up and keep a tight loop with customer
• Perform root cause analysis and implement corrective actions to eliminate reoccurrences.
• Share recurring problems with the relevant internal partner(s) to find solutions

Apply and improve work methods:

• Apply standards and procedures set by the entity
• Contribute to continuous improvement to enhance work methods and customer experience

What will you bring

4 year degree or equivalent experience

Previous customer service, accounts receivable, supply chain, or logistics experience is a plus

Excellent communication skills (written, verbal, presentation) with a consistent track record of relationship building with customers and internal business partners with a servant leadership mentality

An ability to discern varying customer and internal partner priorities and make quick, good decisions

Effective problem-solving skills to analyze, find the root cause, and implement solutions to eliminate/reduce the risk of the problem occurring again.

Analytical skills to objectively examine data, recognize patterns, and make connections between seemingly unrelated ideas or concepts

Willingness to work a hybrid, in-office schedule

Ready to Shape the Future of Innovation?

Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.

The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.

Why Michelin?

• Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.

• Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Connected Communities.

• Innovation-Driven: Work on projects that matter-from sustainable materials to digital transformation.

• Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at [email protected].

This position is not available for immigration sponsorship.

We build the future with people like you. Begin your career with Michelin today!