{"id":1052335,"url":"https://alion.io/job/michelin-customer-account-specialist","title":"Customer Account Specialist","company":{"id":8665,"name":"Michelin","domain":"michelin.com","url":"https://alion.io/company/michelin","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":150,"ghost_share":0,"stale_share":0.847,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":144000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":772},"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-02T04:05:40Z","board_verified":false,"closed_at":"2026-10-02T04:05:40Z","days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Customer Account SpecialistBuild a Career That Matters with One of the World’s Most Respected Employers!\n- - - - - - - - - - - -\nThe opportunity\nMichelin is hiring! We have an immediate opening for a Customer Account Specialist responsible for handling the end-to-end operational relationship with our valued customers and partners. This includes forecasting, order and logistic execution, accounts receivable, and handling customer requests.\nMichelin’s purpose is to support everyone’s right to move freely to find their better way forward. Respect for customers is at the heart of what we do to provide a quality of service that matches our reputation for delivering the highest quality products. We need great candidates who can help us provide an excellent, meaningful customer experience. If respect for people, collaboration, and trust are some values you live by, you should consider joining us, the Worldwide leader in Tires.\nThis position is based at our headquarters in Greenville, SC, conveniently located within driving distance to east coast beaches, the Blue Ridge Mountains and large cities like Atlanta and Charlotte. The mild climate, charming downtown, and impressive culinary scene are just a few of the perks of living here. We are driven to be the employer of choice for people looking for a career with respect and purpose. If you enjoy solving problems, building relationships, and making a direct impact on customer success, we would like to hear from you. Come join our team!\nWhat will you do\nShort-term forecasting:\nCapture customers short-term forecast requirements\nPropose short-term sales forecasts, based on the analysis of customer elements\nAlert the appropriate parties of major variations in requirements/forecasts.\nManage Order & delivery:\nCapture, records and commits customer orders according to customer needs, agreement and defined service level\nPropose product alternatives should a phase-out or shortage occur\nCoordinate and optimize the deliveries based on customer/partner requirements\nManage the advanced stocks:\nHave the quantities required delivered in the shipping facility to ensure supply is delivered timely for the client\nDetect stock variance and implement corrective actions\nOrganize transport:\nHandle journey tracking and prepare relevant documentation, including necessary documents for the invoicing and customs operations to proceed in an accurate manner\nMonitor Execution:\nHandle customer orders portfolio and monitor execution; inform and follow up with customers\nLiaise with appropriate partners to ensure timely deliveries and commitment to service\nProactively alert customer in case of any event, delay or failure regarding the service commitment and engage in the search for a solution to the customer\nManually plan the non-automated orders/loads issued, in accordance with customer commitments\nApply corrective actions in the relevant applications\nManage Request:\nCapture all customer’s requests & claims (physical, value, quality)\nAnalyze and provide issue resolution or appropriate answer, including\nHandling non -invoicing alerts or invoicing rejections\nReconcile customer disputes associated with claims and past due reconciliation\nContact, follow up and keep a tight loop with customer\nPerform root cause analysis and implement corrective actions to eliminate reoccurrences.\nShare recurring problems with the relevant internal partner(s) to find solutions\nApply and improve work methods:\nApply standards and procedures set by the entity\nContribute to continuous improvement to enhance work methods and customer experience\nWhat will you bring\n4 year degree or equivalent experience\nPrevious customer service, accounts receivable, supply chain, or logistics experience is a plus\nExcellent communication skills (written, verbal, presentation) with a consistent track record of relationship building with customers and internal business partners with a servant leadership mentality\nAn ability to discern varying customer and internal partner priorities and make quick, good decisions\nEffective problem-solving skills to analyze, find the root cause, and implement solutions to eliminate/reduce the risk of the problem occurring again.\nAnalytical skills to objectively examine data, recognize patterns, and make connections between seemingly unrelated ideas or concepts\nWillingness to work a hybrid, in-office schedule\nReady to Shape the Future of Innovation?\nMichelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.\nThe care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.\nWhy Michelin?\nCareer Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.\n\nInclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Connected Communities.\n\nInnovation-Driven: Work on projects that matter-from sustainable materials to digital transformation.\n\nCommunity Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.\n\nMichelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at .\nThis position is not available for immigration sponsorship.\nWe build the future with people like you. Begin your career with Michelin today!","description_format":"text","description_chars":6750,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Materials Science & Nanotechnology"],"lifecycle":[{"event":"open","at":"2026-09-19T00:38:00Z"},{"event":"close","at":"2026-10-02T04:05:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5 · green card filings: 4","filings_12m":5,"filings_prev_12m":3,"green_card_filings_12m":4,"median_offered_wage_usd":178611,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/michelin-customer-account-specialist","json_url":"https://alion.io/job/michelin-customer-account-specialist.json","meta":{"generated_at":"2026-10-19T03:11:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1764,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8665},"rest":"https://alion.io/mcp/rest/get_company?id=8665"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmichelin-customer-account-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmichelin-customer-account-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmichelin-customer-account-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/michelin-customer-account-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmichelin-customer-account-specialist"}]}