{"id":1211734,"url":"https://alion.io/job/michelin-key-account-manager","title":"Key Account Manager","company":{"id":8665,"name":"Michelin","domain":"michelin.com","url":"https://alion.io/company/michelin","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":118,"ghost_share":0,"stale_share":0.924,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T04:31:37Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-26T03:45:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Key Account Manager- - - - - - - - - - - -\n Inspire Motion for Life with Michelin!\nA pioneer of engineered materials, Michelin is building the world’s leading manufacturer of life-changing composites and experiences.\nJoin our Michelin Malaysia as a Key Account Manager, Malaysia based today to move your career forward, unlock exciting opportunities, and be part of a world-class organization committed to a better, more sustainable world.\nWHY MICHELIN APAC?\nCareer Progression: Start your career adventure and build the skills and experience to develop in new directions.\nWellbeing and Inclusion: At Michelin Malaysia experience a supportive, inclusive culture that creates space for collaboration and new ideas.\nBecome A Player In A Dynamic Global Brand: At Michelin, we deliver products and experiences that transform everyday moments into extraordinary ones. Join us on our journey to innovate, and contribute to exciting projects that impact our world.\nOUR SALES TEAM\nAt Michelin, Sales is not just about selling products - it’s about creating long-term value for our customers, accelerating sustainable growth, and shaping exceptional customer experiences.\nAcross Asia Pacific, our Sales teams are at the forefront of the business, partnering closely with Marketing, Supply Chain, Digital, HR and Finance to understand customer needs, unlock growth opportunities, and deliver differentiated solutions. We operate in diverse markets, combining local proximity with global expertise to serve customers across multiple segments and channels.\nWe are building a best-in-class, customer-centric and digitally enabled Sales organization, leveraging data, CRM tools, and strong commercial capabilities to drive performance and impact. Here, you will be encouraged to take ownership of customer relationships, think strategically, and continuously develop your professional skills.\nMISSION :\nTo develop and grow the business portfolio (by geography, market segment, or customer type) through the sales of products, services, and solutions to direct customers, indirect customers, professional end-users, and dealers.\nKEY EXPECTED ACHIEVEMENTS :\nAccount Management\nGather and analyze customer information to understand needs, requirements, and business drivers.\nMonitor and strengthen customer relationships, incorporating feedback and lessons learned to improve future interactions.\nIdentify and generate new business opportunities by tracking industry trends, conducting market research, cold calling, and securing appointments.\nBuild strong internal and external partnerships, fostering trust, collaboration, and proactive problem-solving.\nExpand customer buying centers and use cases while leading the account planning cycle to ensure customer needs and expectations are consistently met.\nDevelop and deliver communication and training initiatives to keep sales and marketing teams aligned with product launches and organizational strategies.\nStreamline account management processes and procedures to optimize efficiency and achieve sales objectives.\nOpportunity Management\nDevelop and execute sales action plans to target leads and convert them into business opportunities.\nManage assigned territory by effectively allocating time and resources.\nBuild and maintain mid-term territory and account development plans.\nCollect and share competitor and market intelligence to inform strategy.\nMaintain and regularly update a customer target list to ensure focus on high-potential accounts.\nSupport strategic lead generation initiatives and identify profitable growth opportunities in key markets.\nMonitor and manage partnership agreements to ensure alignment with business objectives.\nInfluence and manage partnerships to deliver multiple shared goals.\nAnalyze complex business information, identify trends, and determine root causes of issues that may impact performance.\nProduct, Service & Industry Knowledge\nPosition the company’s products and services competitively within the market.\nMonitor related industries and assess their potential impact on the organization.\nAlign product knowledge with customer needs to create tailored value propositions.\nProvide support in troubleshooting product-related issues to ensure customer satisfaction.\nNegotiation\nConduct formal negotiations with internal and external stakeholders, securing mutually beneficial agreements.\nApply negotiation strategies tailored to each party’s priorities and interests.\nCustomer Value Management\nDevelop and execute customer and channel promotions/programs that leverage brand insights and consumer preferences to drive demand.\nCollaborate with sales strategy and planning teams to ensure accurate forecasting, opportunity maximization, and delivery of organizational objectives.\nIdentify and capitalize on business opportunities based on deep knowledge of clients, markets, products, and services.\nCoordinate business planning activities across functions and stakeholders to ensure alignment and effective execution.\nWHO WE ARE LOOKING FOR:\nRequired:\nBachelor’s degree in Business Administration, Marketing, or a related field.\nStrong stakeholder management, interpersonal, and communication skills.\nSelf-driven and independent, with an entrepreneurial mindset.\nStrong analytical and problem-solving capabilities.\nAbility to work effectively both independently and as part of a collaborative team.\nDemonstrated eagerness to learn, adapt, and take on new challenges.\nProven experience in developing and maintaining customer relationships, with a strong focus on service excellence and satisfaction.\nSolid track record in project and/or account management, including planning, execution, and stakeholder engagement.\nExperience in building and leveraging professional networks to achieve business objectives and organizational growth.\nStrong organizational skills with the ability to manage deliverables, deadlines, and priorities effectively.","description_format":"text","description_chars":5914,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Materials Science & Nanotechnology"],"lifecycle":[{"event":"open","at":"2026-09-25T04:31:37Z"}],"liveness":{"score":63,"band":"ok","label":"Likely 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