{"id":1465005,"url":"https://alion.io/job/michelin-werkstudent-mwd-customer-experience-support","title":"Werkstudent (m/w/d) Customer Experience Support","company":{"id":8665,"name":"Michelin","domain":"michelin.com","url":"https://alion.io/company/michelin","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":138,"ghost_share":0,"stale_share":0.884,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mannheim, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":71000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":66},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T14:31:31Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-28T08:41:57Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Werkstudent (m/w/d) Customer Experience Support- - - - - - - - - - - -\nEUROMASTER ist eine 100-prozentige Tochtergesellschaft der Michelin Group, einem der weltweit erfolgreichsten Unternehmen europäischen Ursprungs. Wir sind Marktführer für Reifen- und Autoservice und pflegen in unserer alltäglichen Arbeit einen hohen Anspruch an die Qualität und Sicherheit unserer Leistungen und Produkte.\nZur Verstärkung unseres Teams in Mannheim suchen wir einen:\nWerkstudent (m/w/d) Customer Experience Support\nDEINE CHANCEN:\nAttraktive Vergütung und ein sicherer Arbeitsplatz\nMinutengenaue Zeiterfassung mit Überstundenausgleich\nGemeinsame Veranstaltungen wie z.B. Teambuilding Events\nViele weitere Vorteile wie Mitarbeiterrabatte\nDEINE AUFGABEN:\nReklamationsbearbeitung: Betreuung und Überwachung des KI-basierten Posteingangs\nAusnahmehandling: Manuelle Bearbeitung von Regelausnahmen und gezielte Weiterleitung an die zuständigen Fachabteilungen\nFehleranalyse: Auslesen und Analysieren systeminterner Error-Logs\nProzessoptimierung: Einleitung und Durchführung korrekturrelevanter Maßnahmen zur kontinuierlichen Systemverbesserung\nDEIN PROFIL:\nImmatrikulierter Student (m/w/d) der Fachrichtungen Wirtschaftsingenieurwesen, Betriebswirtschaftslehre (BWL), Fahrzeugtechnik, Logistik oder eines vergleichbaren Studiengangs\nEine vorausgegangene kaufmännische oder technische Ausbildung im Kfz-Bereich (z. B. 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