{"id":2606016,"url":"https://alion.io/job/micro-tech-boise-it-support-specialist-msp-level-ii-microtech-systems-inc","title":"IT Support Specialist - MSP Level II - MicroTech Systems, Inc","company":{"id":3112723,"name":"Micro Tech Boise","domain":"microtechboise.com","url":"https://alion.io/company/microtechboise","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boise, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":59},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-15T09:40:32Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T15:38:02Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients.\nThe ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The ideal candidate will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.\nResponsibilities:\nDiagnosing and resolving advanced issues for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components.\nProviding technical assistance and solutions to clients.\nCollecting specific and detailed information from reference sources, software utilities, or clients.\nPerforming advanced troubleshooting of networks, desktops/laptops, and mobile devices.\nUtilizing the Service Desk ticketing system to document all work, progress, and resolutions.\nEnsuring tickets are promptly assigned and processed.\nEnsuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.\nContacting clients and resolving issues within SLA timeframes.\nTroubleshooting will involve both onsite and remote work. Professionalism is a priority.\nFollowing up with clients to ensure accurate solutions and client satisfaction before closing each ticket. \nRequirements:\nAssociate's degree in Computer Science (or the equivalent) is preferred.\nMSP experience preferred\nFour years minimum of related IT support experience - including but not limited to: Office 365 installation / configuration / administration / troubleshooting \nMicrosoft Windows Server / Active Directory / configuration / administration / troubleshooting\nMicrosoft Exchange \nScripting knowledge and experience\nPowerShell knowledge\nHypervisor understanding / administration\nAdvanced installation, maintenance, troubleshooting of various backup solutions\nAdvanced desktop, server, LAN and WAN troubleshooting and maintenance\n\nTechnically savvy with strong time management skills\nExperience troubleshooting issues and achieving solutions\nThe ability to explain to a non-technical person in a way they will understand\nMaintain a high degree of professionalism\nMaintain superior client relations\nAbout MicroTech Systems:\nMicroTech Systems is a professional IT Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.\nWe are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.\nMicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development.","description_format":"text","description_chars":3075,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T09:40:32Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":41,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/micro-tech-boise-it-support-specialist-msp-level-ii-microtech-systems-inc","json_url":"https://alion.io/job/micro-tech-boise-it-support-specialist-msp-level-ii-microtech-systems-inc.json","meta":{"generated_at":"2026-10-21T19:08:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27096,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3112723},"rest":"https://alion.io/mcp/rest/get_company?id=3112723"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmicro-tech-boise-it-support-specialist-msp-level-ii-microtech-systems-inc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmicro-tech-boise-it-support-specialist-msp-level-ii-microtech-systems-inc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmicro-tech-boise-it-support-specialist-msp-level-ii-microtech-systems-inc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/micro-tech-boise-it-support-specialist-msp-level-ii-microtech-systems-inc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmicro-tech-boise-it-support-specialist-msp-level-ii-microtech-systems-inc"}]}