Services Engineer II

Services Engineer II - Network/Routers/Switches/Firewalls (MSP)

Salary: Starting at $90,000 Annually

**On-call rotation required

*** Must live in the Greater Phoenix, AZ area and be willing to come into the office 1-2x a week if needed

As a Services Engineer II - Network (MSP), you will…

• Assist with support and configuration of MSP client network equipment
• Contribute to the creation and maintenance of documentation relating to client environments.
• Utilize network monitoring tools and alerting for troubleshooting.
• Assist with professional services network projects
• Effectively work with multiple external clients on various projects, systems, and demands
• Creating and reading network diagrams and other knowledge base documentation
• Troubleshoot networking (route/switch) and firewall issues
• Handle escalations from and provide guidance to other team members
• Drive tickets to closure meeting SLAs and client expectations
• Perform on-call support duties on a rotating basis
• Other duties as deemed necessary by management

Required Knowledge, Skills, and Abilities…

• 3+ years required experience with network router/switch/firewall setup, implementation, and configuration
• 1+ year of MSP, or similar client facing industry, experience highly preferred
• The ability to adapt and learn quickly
• Possess the ability and desire to develop relationships with clients and internal staff
• Follow process and identify possible improvements
• Ensure proper time management skills
• Have exceptional written and verbal communication skills

Here are the Must Have Technical Qualifications…

Experience troubleshooting and configuring firewalls, routers, and switches:

• Fortinet - required
• Cisco and Cisco Meraki - required
• SonicWALL - required
• Palo Alto - required
• Ruckus - great to have
• Arista - great to have
• HP - great to have

Knowledge and experience with advanced networking principles.

• VLAN Design and Theory
• Routing Design and Theory
• OSI Model

Passionate about technology and people?

Are you an experienced IT professional that thrives in a client first-environment and can’t stop talking about all things Network? At MicroAge, our Engineers make things happen for our clients and their IT goals-supporting technology initiatives at every stage. We work across a multitude of industries within the SMB sector and beyond and consider our self a high-octane team of A-players. If you’re a proven, experienced IT pro who doesn’t miss the details then let’s talk. MicroAge offers a competitive compensation plan and culture that lets you set and own your goals.