{"id":1868028,"url":"https://alion.io/job/microage-services-engineer-ii","title":"Services Engineer II","company":{"id":2298122,"name":"MicroAge","domain":"microage.com","url":"https://alion.io/company/microage-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VLAN","optional":true}],"status":"live","first_seen_at":"2026-08-27T16:10:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-06T17:59:43Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Services Engineer II - Network/Routers/Switches/Firewalls (MSP)\nSalary: Starting at $90,000 Annually\n**On-call rotation required\n*** Must live in the Greater Phoenix, AZ area and be willing to come into the office 1-2x a week if needed\nAs a Services Engineer II - Network (MSP), you will…\nAssist with support and configuration of MSP client network equipment\nContribute to the creation and maintenance of documentation relating to client environments.\nUtilize network monitoring tools and alerting for troubleshooting.\nAssist with professional services network projects\nEffectively work with multiple external clients on various projects, systems, and demands\nCreating and reading network diagrams and other knowledge base documentation\nTroubleshoot networking (route/switch) and firewall issues\nHandle escalations from and provide guidance to other team members\nDrive tickets to closure meeting SLAs and client expectations\nPerform on-call support duties on a rotating basis\nOther duties as deemed necessary by management\nRequired Knowledge, Skills, and Abilities…\n3+ years required experience with network router/switch/firewall setup, implementation, and configuration \n1+ year of MSP, or similar client facing industry, experience highly preferred\nThe ability to adapt and learn quickly\nPossess the ability and desire to develop relationships with clients and internal staff\nFollow process and identify possible improvements\nEnsure proper time management skills\nHave exceptional written and verbal communication skills\nHere are the Must Have Technical Qualifications…\nExperience troubleshooting and configuring firewalls, routers, and switches:\nFortinet - required\nCisco and Cisco Meraki - required\nSonicWALL - required\nPalo Alto - required\nRuckus - great to have\nArista - great to have\nHP - great to have\nKnowledge and experience with advanced networking principles.\nVLAN Design and Theory\nRouting Design and Theory\nOSI Model\nPassionate about technology and people?\nAre you an experienced IT professional that thrives in a client first-environment and can’t stop talking about all things Network? At MicroAge, our Engineers make things happen for our clients and their IT goals-supporting technology initiatives at every stage. We work across a multitude of industries within the SMB sector and beyond and consider our self a high-octane team of A-players. If you’re a proven, experienced IT pro who doesn’t miss the details then let’s talk. 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