{"id":2908865,"url":"https://alion.io/job/microchip-technology-customer-quality-management-engineer","title":"Customer Quality Management Engineer","company":{"id":44188,"name":"Microchip Technology","domain":"microchip.com","url":"https://alion.io/company/microchip","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-08T00:00:00Z","employer_posted_date":"2026-07-08","last_verified_at":"2026-10-21T21:17:28Z","board_verified":true,"closed_at":null,"days_open":106,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":105},"description":"Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.\nPeople come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognizedLeadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.\nOur company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.\nVisit our careers page to see what exciting opportunities and company perks await!\nJob Description:\nResponsible for managing quality and environmental compliance requests from customers in Japan\nSupport customers through product development, production launch, and high-volume manufacturing phases\nCoordinate customer returns and communicate findings and results back to the customer\nSupport local Sales Engineers during customer visits to provide technical expertise\nManage APQP for new programs and coordinate PPAP approvals as required\nTrack Failure Analysis requests and provide regular status updates to customers\nOrganize, write, and present technical reports (including 8Ds) to both technical and non-technical audiences\nEnsure compliance with customer requirements, including environmental, reliability, and product quality issues\nAssist in customer surveys\nTravel within Asia and the United States to support business operations\nInteract and collaborate effectively with global personnel across diverse cultural backgrounds\nRequirements/Qualifications:\nQualifications and Experience\nBachelor’s Degree in Engineering, Physics, Electronic Engineering or a related technical field\nPreferably with Familiarity with Semiconductor Device Physics, Assembly, SMT processing, or IATF 16949 standards\nProven experience in customer interaction\nCompetencies and Skills\nStrong problem-solving, analytical thinking, and influencing skills\nProfessional verbal and written communication skills in both English and Japanese\nComputer literate and proficient in Microsoft Office applications (including Word, Excel and PowerPoint)\nSelf-motivated, goal-oriented, and a dedicated team player\nTravel Time:\n0% - 25%To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. 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