{"id":1671181,"url":"https://alion.io/job/microsoft-azure-advanced-cloud-engineer-2-customer-focused","title":"Azure Advanced Cloud Engineer 2 - Customer Focused","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":55,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States","Dallas, United States","Atlanta, United States","Columbia, United States","Mountain View, United States","Charlotte, United States","Reston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":102100,"max":202200,"currency":"USD","period":"year","gross":null,"usd_annual":202200},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Azure Cosmos DB","optional":false},{"name":"Azure Data Factory","optional":false},{"name":"Databricks","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Redis","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-14T20:55:18Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T19:45:59Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"OverviewMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. Our customers depend on Azure to run critical parts of their businesses, and the Engineering Operations (EngOps) team is committed to delivering the quality, reliability, and support experiences that turn customers of Microsoft Cloud into fans.\nThe Advanced Cloud Engineering & Supportability(ACES) Strategic team is a global EngOps organization focused on Microsoft’s strategic Azure customers. We are customer-obsessed engineers who lead mission-critical engagements across incident management, problem management, service improvement, and customer advocacy. We also turn lessons from individual customer engagements into scalable improvements across Azure.\nAs an Advanced Cloud Engineer, you will serve as the primary engineering contact accountable for your customer’s Azure support experience. You will lead the resolution of critical and complex technical issues, support customer’s key Azure initiatives, and represent the customer’s voice within Microsoft. You will partner closely with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, Product Groups, and other engineering teams.\nIf you are passionate about solving complex technical problems, improving customer experience, and driving innovation at scale, we would like to hear from you.\nResponsibilities\nTechnically Oriented\nTrack and drive critical customer incidents with minimal oversight, contributing to troubleshooting, coordinating technical resources, providing clear customer communications, and reducing time to mitigation.\n\nUse diagnostics, telemetry, and customer insights to identify product or customer usage issues and provide guidance on Azure best practices.\n\nApply AI and automation to reduce operational toil, improve troubleshooting, and accelerate issue resolution.\n\nCustomer Solution Lifecycle Management\nServe as a bridge between customers and Product Groups throughout engagement lifecycle, understanding business and availability requirements and providing proactive architectural and operational guidance with support from subject matter experts.\n\nLead critical escalations from customers, support, or field teams; assess business impact, answer complex technical questions, and act as an escalation resource in areas of expertise.\n\nConduct in-depth root cause analysis, identify improvement opportunities, and drive resulting repair and prevention actions to closure.\n\nRelationship/Experience Management\nRepresent the voice of strategic customers to Product Groups, identify recurring usage and product patterns, and drive durable resolutions and product improvements.\n\nPartner with product teams, support, and other stakeholders to prioritize, unblock, and resolve critical customer issues.\n\nCollaborate with stakeholders to deliver effective solutions and continuously improve the Azure customer experience.\n\nQualifications\nRequired Qualifications:\nBachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineeringOR equivalent experience.\n\nOther Requirements:\nAbility to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. \n\nAdditional Qualifications:\nTechnical Skills: Demonstrated hands-on experience with expertise in two or more of the following technologies / services:\n\nCompute, Storage, Networking, Kubernetes, SQL DB, Cosmos DB, PostgreSQL on Azure, Data Bricks, ADF, App Services, Azure Functions, Redis Cache, Event Hub, Azure Monitor, Log Analytics and other Azure Services.\n\nHands-on expertise in two or more Azure or equivalent technology areas, such as Compute, Storage, Networking, Kubernetes, SQL Database, Cosmos DB, PostgreSQL, Databricks, Azure Data Factory, App Service, Azure Functions, Redis Cache, and other Azure services.\n\n4+ years of experience supporting and troubleshooting enterprise-scale, mission-critical applications or infrastructure, including resolving complex technical issues across cross-functional organizations.\n\n2+ years of customer-facing experience, with demonstrated ability to prioritize, advocate for, and communicate customer needs to stakeholders.\n\n1+ years of On-Call experience leading mitigations of mission-critical incidents.\n\nStrong communication and customer-engagement skills, including the ability to build trust, communicate complex technical issues to varied audiences, and lead recurring customer business reviews.\n\nCustomer Experience Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.\nCertain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:\nhttps://careers.microsoft.com/us/en/us-corporate-pay\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.","description_format":"text","description_chars":6345,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Console Games","Cloud Platforms (IaaS & PaaS)","Gaming Consoles","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-02T06:34:06Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.381,"p_room":0.28,"age_days":52,"expected_fill_days":17,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":202200,"is_top_pay":true},"html_url":"https://alion.io/job/microsoft-azure-advanced-cloud-engineer-2-customer-focused","json_url":"https://alion.io/job/microsoft-azure-advanced-cloud-engineer-2-customer-focused.json","meta":{"generated_at":"2026-10-06T21:22:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":864,"day_limit":5000,"remaining_today":4136,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18},"rest":"https://alion.io/mcp/rest/get_company?id=18"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmicrosoft-azure-advanced-cloud-engineer-2-customer-focused"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmicrosoft-azure-advanced-cloud-engineer-2-customer-focused"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmicrosoft-azure-advanced-cloud-engineer-2-customer-focused"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/microsoft-azure-advanced-cloud-engineer-2-customer-focused\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmicrosoft-azure-advanced-cloud-engineer-2-customer-focused"}]}