{"id":3541315,"url":"https://alion.io/job/microsoft-business-program-manager-9","title":"Business Program Manager","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":83,"open_postings":380,"ghost_share":0.003,"stale_share":0.655,"repost_share":0.018,"time_to_fill_p50_days":29,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":136400,"currency":"EUR","period":"year","gross":null,"usd_annual":152417},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T17:00:55Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T13:53:21Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"OverviewMicrosoft Business Operations is responsible for the launch, deploy, and transact and optimization activities for all programs supporting the Consumer & Commercial organizations out of Microsoft’s Operations Service Centre (OSC). The OSC (under Microsoft Business operations) supports field engagement and regional revenue processing and strives to be the trusted advisors to our stakeholders delivering value to both Microsoft and our Customers.\nIf you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners.\nPosition Description\nGlobal Field Support Services (GFSS) is shaping the future of Frontier Sales Operations and Field Support through an AI-first operating model that helps sellers navigate the sales and customer lifecycle with less friction. At the intersection of field experience, business operations, process innovation, and technology, GFSS brings together operational expertise, process innovation, and AI to simplify how sellers navigate critical business processes, resolve issues, and get the support they need throughout the sales and customer lifecycle.\nWe have multiple openings in GFSS:\nAs a global center of excellence for process innovation, automation, and service delivery, GFSS creates operating leverage for Microsoft Customer and Partner Solutions (MCAPS), accelerates execution, and enables sellers to spend more time serving customers and partners. The Business Program Manager will translate this ambition into regional execution by leading service delivery across both commercial business processes and seller-facing technology platforms, connecting field insights across organizational boundaries, and advancing improvements that strengthen the seller experience and operational performance.\n\nWithin GFSS, the End Customer Investment Funds (ECIF) Field Operations team serves as the operational backbone for investment execution, providing governance, seller support, spend management, and business insights that enable effective execution and a seamless experience for sellers and regional stakeholders. The team is on a multi-year journey to transform ECIF investment execution from manual, regionally fragmented processes into a unified, AI-augmented global operating model. The Business Program Manager will advance this transformation through regional service leadership and ownership of the global Proof of Execution program, applying strong financial operations, controls, data, and stakeholder-management expertise in a fast-paced, compliance-relevant environment to protect Microsoft investment, manage risk, and improve the execution experience.\n\nMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.\nResponsibilities\nVendor and Service Management\nOwn regional service delivery, including supplier performance, service quality, operational controls, and service health. \nLead field and business-critical escalations through resolution, coordinating across teams to unblock issues and identify systemic follow-up opportunities. \nEstablish effective operating rhythms and cross-region handoffs to deliver a consistent, reliable support experience. \nProgram Management and Continuous Improvement\nLead cross-functional programs from problem definition through execution, operationalization, and outcome measurement. \nApply AI, automation, and continuous improvement to address root causes, simplify processes, eliminate avoidable support demand, and create operating leverage. \nTranslate recurring friction and systemic issues into prioritized improvement opportunities across process, policy, tooling, and service delivery. \nStakeholder Alignment and Field Engagement\nUnderstand the end-to-end seller journey, connecting experiences across processes, systems, support teams, and organizational boundaries to identify friction, handoffs, and gaps. \nBuild trusted partnerships with field and cross-functional stakeholders to understand needs, surface emerging issues, and align priorities. \nEstablish clear ownership, dependencies, and decision paths for issues and opportunities that span organizational boundaries. \nOperational Performance, Insights, and Controls\nMonitor service performance, quality, productivity, risk, and seller experience through clearly defined measures. \nConnect operational data, field feedback, and escalation trends to identify root causes and emerging opportunities. \nTranslate insights into actionable recommendations and clear leadership updates that support informed decision-making. \nTransformation Readiness and Change Execution\nOperationalize changes to processes, policies, tools, and support models through structured readiness, adoption, and transition planning. \nPartner across delivery and stakeholder teams to land change effectively while maintaining service continuity. \nMaintain clear procedures, documentation, and quality standards to support consistent and sustained execution.\n[Specific to the ECIF role] Global Proof of Execution Operating Model\nTake ownership of the global Proof of Execution program as the operating model is established, driving it through design, validation, adoption, stabilization, and sustained operation. \nEstablish and continuously strengthen an audit-ready global control that protects Microsoft investment, manages risk, and consistently validates that supplier delivery meets agreed requirements. \nPartner across Compliance, Finance, Global Payout, Engineering, regional operations, and suppliers to maintain control integrity, protect stakeholder experience and payment velocity, and evolve the model toward scalable, AI-enabled and human-governed execution. \nQualifications\nRequired Qualifications\nBachelor's Degree in Business, Operations, Finance, or related field AND experienced in managing cross-functional programs, process management or service delivery in a complex, global environment OR equivalent experience.\nStrong written and verbal communication skills, including the ability to communicate with senior stakeholders. \nDemonstrated operational excellence skills and data-driven approach to assess performance, identify trends, inform decisions, drive service outcomes, etc.\nPreferred Qualifications\nExperience in Licensing, Deal Management, End Customer Investment Funds, or related commercial and investment operations is beneficial and may support assignment to a functional subject matter area.\nExperience partnering with business, product and engineering teams to resolve systemic process or technology issues. \nKnowledge of Microsoft commercial processes, systems, or field operating models.\nExperience managing supplier or outsourced service delivery, including performance, quality, controls, and escalations.\nExperience leading transformation, automation, AI, or continuous improvement initiatives.\nBusiness Program Management IC4 - The typical base pay range for this role across Ireland is € 80,000.00 - € 136,400.00 per year. Certain roles may be eligible for benefits and other compensation.\nFind additional benefits and pay information here:\nhttps://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. 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