{"id":1933100,"url":"https://alion.io/job/microsoft-business-program-manager-capacity-automation-backend-tools","title":"Business Program Manager - Capacity Automation & Backend Tools","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":86,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":97600,"max":188400,"currency":"USD","period":"year","gross":null,"usd_annual":188400},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"Copilot","optional":false}],"status":"live","first_seen_at":"2026-08-20T16:06:57Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T05:27:13Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"OverviewMCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.\nAs theBusiness Program Manager - Capacity Automation & Backend Tools, you will help improve and scale the processes, data flows, integrations, and tools that support how Microsoft prioritizes and allocates AI and non-AI Azure capacity as one unified business. You will translate operational needs into clear requirements and partner with Engineering to deliver practical, reliable automation.\nThis is a hands-on program role at the technical core of Capacity Shared Services. You will manage defined workstreams, coordinate dependencies, validate solutions with users, and use data to improve quality, cycle time, and adoption across intake, prioritization, decisioning, reporting, and governance workflows.\nThe role sits within Capacity Shared Services in MCAPS Core, where AI and non-AI capacity are managed under the One Capacity approach. You will collaborate with Engineering, Finance, data, and operations partners to maintain a prioritized tooling backlog, implement reusable solutions, and apply Microsoft Copilot and purpose-built agents to reduce manual effort.\nMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.\nResponsibilities\nBusiness Program Management\nLead end-to-end capacity automation and operational tooling programs, ensuring successful execution against business goals, timelines, and deliverables.\nManage complex workstreams across multiple stakeholders, balancing priorities, dependencies, risks, and business outcomes.\nDrive operational rigor through structured program management practices, governance, and stakeholder alignment.\nProcess Improvement\nIdentify opportunities to streamline and automate business processes, reduce manual effort, and improve operational efficiency.\nImplement scalable solutions that enhance reliability, consistency, and effectiveness of the Capacity Operating System.\nLeverage data and stakeholder feedback to continuously improve workflows and operating models.\nRequirements Analysis\nTranslate business needs into clear requirements, user stories, acceptance criteria, and functional specifications.\nPartner with stakeholders to prioritize initiatives and ensure solutions align with strategic business objectives.\nDrive requirements gathering and validation activities throughout the solution lifecycle.\nCross-Group Collaboration\nPartner closely with Engineering, Operations, Capacity Planning, and business stakeholders to deliver integrated solutions.\nFacilitate decision-making, resolve dependencies, and drive alignment across diverse teams.\nCommunicate program status, risks, and recommendations to stakeholders at multiple organizational levels.\nProject Management\nPlan, coordinate, and deliver automation, integration, and backend tooling initiatives from concept through deployment.\nTrack milestones, risks, dependencies, and business outcomes to ensure successful program delivery.\nDrive execution excellence while managing competing priorities in a fast-paced environment.\nData Analytics\nUse data, reporting, and operational metrics to inform prioritization, decision-making, and process optimization.\nAnalyze trends and performance indicators to identify opportunities for efficiency and business impact.\nDevelop insights that improve operational effectiveness and support strategic planning.\nBusiness Insight\nApply deep understanding of capacity allocation, governance, and operational processes to improve business performance.\nIdentify opportunities to enhance organizational effectiveness through process, tooling, and operational improvements.\nRecommend solutions that balance business needs, operational requirements, and long-term scalability.\nStakeholder Management and Influence\nBuild trusted partnerships across technical and business organizations.\nInfluence decisions and drive alignment without direct authority.\nCommunicate complex concepts clearly and effectively to diverse audiences.\nChange Management\nDrive adoption of new processes, tools, automation capabilities, and governance standards.\nDevelop documentation, communications, and enablement materials to support organizational change.\nChampion continuous improvement and operational transformation initiatives.\nOperational Excellence\nEstablish and maintain data quality, governance, reliability, and process standards.\nCreate scalable documentation, best practices, and operational frameworks.\nSupport sustainable operations through continuous monitoring and optimization.\nArtificial Intelligence & Copilot Adoption\nLeverage Microsoft Copilot and AI-powered solutions to improve productivity, analysis, documentation, and operational execution.\nIdentify opportunities to apply AI technologies to automate recurring workflows and enhance business outcomes.\nPromote innovative approaches that increase operational scale and efficiency.\nOther\nEmbody our culture and values.\nQualifications\nRequired:\nBachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.\nDirect professional experience with cloud infrastructure capacity planning, including datacenter, compute, storage, network, or AI/GPU capacity management systems.\nPreferred:\nExperience with datacenter, compute, or infrastructure capacity management systems and tooling used to plan, allocate, monitor, and scale capacity.\n\nExperience in cloud computing, including experience working for or with major cloud providers, cloud customers, partners, or the broader cloud infrastructure industry.\n\nFamiliarity with AI capacity planning, AI infrastructure, GPU compute, large-scale model requirements, Generative AI, Agentic AI, and the supply constraints that influence AI workload prioritization and customer outcomes.\n\nExperience translating operational requirements into system, data, integration, and workflow requirements that support scalable business processes.\n\nExperience delivering operational tooling, automation, and process improvement initiatives in partnership with engineering and technical teams.\n\nStrong analytical skills with experience using operational datasets, dashboards, reporting tools, APIs, and data-driven insights to support decision-making.\n\nProven ability to lead cross-functional initiatives and influence stakeholders without direct authority across complex organizational environments.\n\nExperience mapping, documenting, and simplifying cross-functional business processes, including defining clear roles, handoffs, controls, and operational governance.\n\nBusiness Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.\nCertain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:\nhttps://careers.microsoft.com/us/en/us-corporate-pay\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. 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