{"id":1594222,"url":"https://alion.io/job/microsoft-business-program-manager-clo","title":"Business Program Manager CLO","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":55,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false}],"status":"live","first_seen_at":"2026-09-30T16:33:02Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T19:45:59Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"OverviewCustomer Lifecycle Operations (CLO) is part of Microsoft Business Operations and is responsible for the design, delivery, and optimisation of global outsourced digital sales and customer engagement programs. CLO manages a large-scale ecosystem of vendor partners to drive customer acquisition, retention, and revenue growth across Microsoft’s commercial businesses.\nThe CLO Program Manageris a strategic and operational leader responsible for managing end-to-end program delivery across a portfolio of global vendor-led programs spanning Vendor Digital Sales (VDS), Digital Customer Acquisition (DCA), Solutions, and Renewals.\nThis role requires a strong combination of AI-enabled program leadership, continuous improvement mindset, commercial acumen, and vendor management expertise, with the ability to operate effectively in complex, global, and highly matrixed environments.\nResponsibilities\nProgram Leadership & Execution\nSupport the design, implementation, and continuous improvement of complex global programs across multiple CLO motions.\n\nOwn end-to-end program delivery, including scope, timelines, governance, risk management, and execution.\n\nDrive Rhythm of Business (ROB), ensuring alignment, accountability, and delivery against objectives.\n\nDefine and manage success criteria, including KPIs, SLAs, OKRs, and program performance metrics.\n\nAI/CITransformation\nContinuously re-invent workflows by eliminating waste and simplifying processes before automation\n\nIntegrate AI, automation, and Copilot capabilities into program delivery to improve efficiency and outcomes.\n\nProactively identify and implement opportunities to automate workflows, enhance reporting, and drive data-led insights.\n\nChampion adoption of AI-enabled tools across internal teams and vendor partners\n\nContribute to the evolution of AI-first, digitally enabled sales, and operations models.\n\nCommercial & Sales Impact\nAlign program execution with Microsoft’s commercial priorities, including pipeline generation, revenue growth, and customer retention.\n\nPartner with Sales, Customer Success, and Solution teams to deliver measurable business outcomes.\n\nMonitor and optimise sales performance indicators, including pipeline health, conversion, and renewal metrics.\n\nTranslate business strategy into executable vendor-led sales motions.\n\nVendor & Partner Management\nManage an ecosystem of outsourced vendors, ensuring delivery of contracted outcomes and compliance with Microsoft standards.\n\nEstablish and lead vendor performance management processes, including scorecards, reviews, and audits.\n\nDrive continuous improvement through benchmarking, insights, and performance analytics.\n\nManage vendor capacity, cost, and capability alignment with program requirements.\n\nData & Insights\nLeverage data, analytics, and dashboards to evaluate program performance and inform decision-making.\n\nConduct cost-benefit and ROI analysis to drive optimisation and value realisation.\n\nTranslate complex data into actionable insights and executive-level narratives.\n\nIdentify risks and improvement opportunities through data-led analysis.\n\nCross-Functional Leadership\nCollaborate across a global network of stakeholders, including Sales, Finance, Engineering, and Operations\n\nInfluence and align stakeholders in a matrixed environment to drive outcomes and adoption.\n\nLead change management initiatives to ensure successful implementation of new programmes and capabilities.\n\nCommunicate effectively with senior stakeholders, providing clarity and context in complex environments.\n\nDevelop and maintain strong relationships with Microsoft stakeholders and global tele vendors, ensuring alignment with Microsoft's goals and objectives.\n\nEnsure that supplier (global vendor) performance consistently meets and exceeds the expectations of our stakeholders. The role demands significant executive stakeholder engagement and adept stakeholder management within a matrix organization.\n\nQualifications\nRequired Qualifications\nBachelor’s degree in business, Operations, Finance, or a related field (or equivalent experience)\n\nDemonstrated experience in program management, operations, or a related discipline.\n\nProven ability to manage complex, cross-functional programs in a global environment.\n\nPreferred Qualifications\nExperience in sales, sales operations, or commercial program management\n\nExperience managing outsourced vendors, partners, or supplier ecosystems.\n\nAbility to design, measure, and optimise workflows using structured CI frameworks.\n\nExperience applying AI, automation, or advanced analytics to business processes.\n\nExperience in technology, cloud, or digital sales environments\n\nAdvanced degree (for example, MBA) preferred.\n\nRequired Skills & Competencies\nAI/CIFluency\nAbility to streamline processes and eliminate redundancy.\n\nAbility to apply AI tools and automation to improve program delivery and efficiency.\n\nCuriosity and continuous learning mindset in emerging technologies and digital transformation\n\nCommercial Acumen\nUnderstanding of sales drivers, customer lifecycle, and revenue-based performance metrics\n\nAbility to connect program execution to measurable business outcomes.\n\nVendor & Stakeholder Management\nStrong experience in managing vendor performance, governance, and relationships.\n\nAbility to influence without authority across internal and external stakeholders.\n\nCore Programme Management Capabilities\nProblem solving and troubleshooting: ability to work through ambiguity and deliver structured solutions.\n\nAnalytical thinking: data-driven approach to decision making and performance management.\n\nCommunication and storytelling: clear, concise communication tailored to varied audiences.\n\nAgility and adaptability: ability to respond effectively in fast-paced, changing environments.\n\nCross-functional collaboration builds strong partnerships across teams.\n\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.","description_format":"text","description_chars":6754,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Console Games","Cloud Platforms (IaaS & PaaS)","Gaming Consoles","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-01T17:06:24Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.598,"p_room":0.9,"age_days":5,"expected_fill_days":14,"reasons":["conf:2","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/microsoft-business-program-manager-clo","json_url":"https://alion.io/job/microsoft-business-program-manager-clo.json","meta":{"generated_at":"2026-10-06T21:25:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":935,"day_limit":5000,"remaining_today":4065,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18},"rest":"https://alion.io/mcp/rest/get_company?id=18"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmicrosoft-business-program-manager-clo"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmicrosoft-business-program-manager-clo"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmicrosoft-business-program-manager-clo"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/microsoft-business-program-manager-clo\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmicrosoft-business-program-manager-clo"}]}