{"id":2512774,"url":"https://alion.io/job/microsoft-cloud-solution-architecture-infrastructure","title":"Cloud Solution Architecture - Infrastructure","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":116,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam","Singapore","Kuala Lumpur, Malaysia","Bangkok, Thailand","Jakarta, Indonesia"],"countries":["VN","SG","MY","TH","ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1651},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-06-16T19:54:59Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T07:39:06Z","board_verified":true,"closed_at":null,"days_open":120,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":120},"description":"OverviewThe Infrastructure Cloud Solution Architect (CSA) serves as a trusted technical advisor for Microsoft's most strategic and mission-critical customers. This role helps customers improve the reliability, resilience, security, performance, and operational excellence of their Azure environments through proactive assessments, technical guidance, incident leadership, and cross-functional collaboration. Working within a global follow-the-sun operating model, the CSA collaborates closely with customers, Microsoft Engineering, Support, and Customer Success teams across multiple regions and time zones to drive rapid incident resolution, operational improvements, and long-term business outcomes. Success requires deep technical expertise, strong customer advocacy, and the ability to navigate complex operational challenges while influencing stakeholders across diverse organizations and cultures.\nResponsibilities\nTrusted Advisor & Customer Advocacy\nAct as a trusted technical advisor, helping customers improve the reliability, resiliency, security, performance, and operational maturity of mission-critical workloads running on Azure.\n\nAdvise customers and stakeholders on architecture, operations, and best practices aligned with the Azure Well-Architected Framework.\n\nActively listen to and understand customer priorities, advocate on their behalf within Microsoft, and drive outcomes measured through customer satisfaction, operational excellence, and business impact.\n\nBuild strong technical relationships with customers and Microsoft stakeholders, establishing credibility through deep technical expertise and trusted guidance.\n\nCommunicate complex technical concepts and recommendations in clear, actionable terms to both technical and executive audiences.\n\nIncident Leadership & Operational Excellence\nLead complex troubleshooting efforts across infrastructure, platform, and application layers, including critical and high-severity incidents.\n\nOperate effectively in high-stakes, customer-impacting incidents, combining platform expertise and customer business context to accelerate mitigation, recovery, and restoration of service.\n\nFacilitate Root Cause Analysis (RCA) activities for critical incidents, helping customers identify corrective and preventative actions that reduce future risk.\n\nAnalyze support cases, operational telemetry, incident trends, and platform events to identify recurring risks and recommend proactive remediation measures.\n\nDrive reduction of reactive operational demand through reliability-focused recommendations, operational maturity improvements, resiliency best practices, and service optimization initiatives.\n\nPromote operational excellence across reliability, availability, security, performance, recoverability, and capacity management.\n\nProactive Risk Management & Continuous Improvement\nPerform proactive health assessments, risk reviews, and operational analysis to identify opportunities for improvement and escalation prevention.\n\nMaintain a culture of curiosity by looking beyond immediate symptoms and root causes to understand systemic factors, historical decisions, and operational patterns that drive long-term improvements.\n\nCorrelate customer requirements, operational events, and platform signals into actionable recommendations with clear accountability and ownership.\n\nDrive operational maturity through recommendations for observability, monitoring, automation, governance, reliability engineering practices, disaster recovery preparedness, and service management processes.\n\nUtilize telemetry, monitoring platforms, observability tools, and query languages to investigate issues, identify trends, and develop actionable insights.\n\nCustomer Engagement & Service Delivery\nDevelop and maintain deep technical understanding of assigned customer environments, architectures, dependencies, and mission-critical workloads.\n\nCreate and maintain customer knowledge documentation, operational records (KnowMe), and workload profiles.\n\nDeliver onboarding assessments and help define service delivery and improvement plans aligned with customer objectives.\n\nScope technical engagements, facilitate discussions on workstreams, prioritize recommendations, and align stakeholders on action plans and expected outcomes.\n\nTrack remediation progress and drive alignment across customers and Microsoft stakeholders.\n\nGlobal Collaboration & Stakeholder Management\nOperate effectively within a global follow-the-sun support model, collaborating with teams across multiple regions and time zones to ensure continuity of service for mission-critical workloads.\n\nMaintain awareness of ongoing customer engagements, incidents, escalations, and engineering activities occurring outside local business hours, incorporating relevant developments into ongoing service delivery.\n\nDrive effective cross-time-zone coordination through structured handoffs, action tracking, stakeholder alignment, and knowledge sharing.\n\nBuild strong partnerships across Microsoft Engineering, Support, Customer Success, Product Groups, and other stakeholders to accelerate issue resolution and drive customer outcomes.\n\nCommunicate complex technical and operational topics clearly across diverse technical, business, and cultural audiences.\n\nEstablish trusted technical relationships with both customers and Microsoft stakeholders, enabling effective collaboration during critical incidents, proactive engagements, and strategic initiatives.\n\nBuild and strengthen partnerships across Microsoft teams, including Engineering, Azure Engineering Direct (AED), Azure Rapid Response (ARR), Customer Success Account Managers (CSAMs), Support, and other stakeholders.\n\nCollaborate effectively across teams, cultures, and organizational boundaries to drive customer success and operational improvements.\n\nSuccess Measures\nSuccess in this role is measured through:\nImprovements in workload reliability, resiliency, security, and operational maturity.\n\nAdoption of recommended architecture, operational practices, and remediation plans.\n\nReduction in customer-impacting incidents, repeat escalations, and operational risk.\n\nFaster mitigation and recovery of critical incidents.\n\nEffective coordination across global teams, ensuring seamless customer support and operational continuity across regions and time zones.\n\nIncreased customer satisfaction and trusted advisor influence.\n\nPositive business outcomes through improvements in reliability, security, performance, capacity management, and service resilience.\n\nQualifications\nBachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field, AND 7+ years of relevant experience supporting mission-critical production environments; OR equivalent practical experience\nExperience supporting mission-critical production environments\nExperience leading or coordinating Sev A / P1 incidents\nExperience providing recommendations to enterprise customers\nExperience improving reliability, resiliency, performance, security, or operational maturity\nExperience working across multiple time zones and globally distributed teams\nExperience coordinating multiple technical teams to resolve customer issues\nExperience with telemetry, monitoring, logging, and root-cause analysis\nExperience with DR, HA, BCP, and recovery planning\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. 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