{"id":3370467,"url":"https://alion.io/job/microsoft-customer-experience-engineer-5","title":"Customer Experience Engineer","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":82,"open_postings":335,"ghost_share":0,"stale_share":0.719,"repost_share":0.009,"time_to_fill_p50_days":29,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":102100,"max":202200,"currency":"USD","period":"year","gross":null,"usd_annual":202200},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false}],"status":"live","first_seen_at":"2026-06-22T19:33:49Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-03T00:12:39Z","board_verified":true,"closed_at":null,"days_open":133,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":132},"description":"OverviewAre you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Join Engineering Operations (EngOps) - the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. As part of EngOps, you’ll design solutions that prevent issues before they happen, embed AI-powered automation, and turn signals into actions that deliver measurable customer impact. Our culture of empowerment, inclusion, and growth mindset defines how we work.\nAdvanced Cloud Engineering & Supportability (ACES) is the EngOps organization responsible for mission critical support and supportability for Azure’s most demanding environments, including Government and Sovereign Cloud. Within ACES, the Sovereign team delivers mission-critical support and supportability for Azure’s most demanding sovereign and regulated environments. We operate with an AI-first, engineering-led approach that leverages automation and intelligence across detection, diagnosis, and resolution to drive system-level improvements. Our focus is on ensuring reliability, compliance, and resiliency at scale for customers where failure is not an option.\nAs an Azure Customer Engineer (ACE) in the ACES Sovereign organization, you serve as the primary technical leader for a set of strategic customers, owning their Azure support experience end-to-end.\nYou will own and lead resolution of complex, high-severity support cases, while driving proactive improvements across customer environments and influencing Azure engineering teams by representing customer needs at scale.\nThis role combines deep technical expertise, customer engagement, and engineering influence to reduce incidents, improve platform resiliency, and deliver measurable customer impact.\nMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.\nResponsibilities\nCustomer Success & Proactive Engagement\n Build deep understanding of customer architectures and workloads to anticipate risks, drive proactive improvements, and reduce incident volume.\nCase Ownership & Customer Accountability\n Own a portfolio of high-priority customer support cases end-to-end, driving accountability, timely resolution, and a consistently high-quality customer experience.\nCritical Incident Leadership\n Lead resolution of complex, high-impact Azure incidents, ensuring fast mitigation, clear communication, and minimal business disruption.\nRoot Cause Analysis (RCA)\n Drive timely, high-quality root cause analysis to identify systemic issues and prevent future occurrences.\nDomain Expertise & Scaled Impact\n Develop deep technical expertise in a defined Azure domain and apply it across multiple customers to identify recurring patterns, drive reusable solutions, and reduce repeat incidents at scale.\nEngineering Engagement\n Advocate for customers by driving product feedback, feature requests, and improvements that enhance Azure resiliency.\nQualifications\nRequired/Minimum Qualifications\nBachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.\nOther Requirements\nMicrosoft Cloud Background Check:\n This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.\nCitizenship & Citizenship Verification:\nThis position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law.\nTo meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.\nAdditional or Preferred Qualifications\n 2+ years Support customer facing experience.\nActive US Government Secret Security Clearance.\nExperience in government, sovereign, or regulated environments\nClear, confident communication with customers and senior stakeholders.\nExperience using telemetry, diagnostics, or engineering tools to identify and resolve issues\nCustomer Experience Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.\nCertain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:\nhttps://careers.microsoft.com/us/en/us-corporate-pay\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. 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