{"id":2661292,"url":"https://alion.io/job/microsoft-customer-success-account-management-8","title":"Customer Success Account Management","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":84,"open_postings":423,"ghost_share":0.005,"stale_share":0.605,"repost_share":0.028,"time_to_fill_p50_days":29,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Espoo, Finland"],"countries":["FI"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":39900,"max":59900,"currency":"EUR","period":"year","gross":null,"usd_annual":67141},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false}],"status":"live","first_seen_at":"2026-09-18T09:14:07Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-05T05:20:28Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"OverviewThe CSAM is an early-in-career Finnish-speaking Customer Success Account Manager who delivers standardized customer success outcomes spanning executive partnership, solution health, cloud adoption, and AI acceleration activities. These CSAMs act within a pod model and support customers across Finland and other Nordic markets where applicable.\nWorking under the direction of senior CSAMs and a Manager, the CSAM operates within a defined pod covering a shared portfolio of accounts. The role contributes to portfolio-level intelligence, execution orchestration, and reactive signal aggregation, reducing context-switching for senior CSAMs and accelerating customer outcomes.\nAs a customer-facing professional, the CSAM builds trusted relationships with stakeholders in Finnish and English, helping customers realize value from their Microsoft investments, accelerate cloud adoption, and achieve their business objectives.\nThis is a talent-engine role: CSAMs are AI-first, customer-facing from month three, and grow through structured cohorts, mentoring, and community-based learning. Native or fluent Finnish language skills, combined with strong communication and collaboration capabilities, are essential to success in this role.\nResponsibilities\nExecutive partnership and execution\nExecute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders.\nSupport agent and Copilot adoption motions across assigned pod accounts.\nComplete assigned activities accurately and on time; escalate exceptions rather than independently diagnose them.\nPortfolio-level intelligence and preparation\nMaintain deep, current account context across the pod’s defined portfolio.\nSynthesize account signals into “what’s changed / what matters now”\nDetect risks, upcoming deliveries, upcoming milestones, and open threads.\nDetect portfolio patterns such as recurring blockers across multiple accounts.\nExecution orchestration (not delivery)\nTrack delivery and milestone progress with partners and CSAs on behalf of senior CSAMs.\nMap dependencies across workloads and milestones.\nProactively flag drift before the customer raises it.\nCoordinate remediation follow-ups across internal teams.\nReactive signal aggregation\nMonitor reactive support signals - case volume, aging, repeat drivers - across the pod portfolio.\nAggregate reactive trends into portfolio-level views and surface early warnings of escalation risk.\nTrack follow-through on Support, IM, and Service Manager commitments; chase stalled internal owners.\nDistill reactive noise into CSAM-ready insights, not raw data.\nOperating model\nOperate within a pod model covering a shared portfolio of accounts.\nWork under direct oversight of the Manager and senior CSAMs assigned to the pod.\nLimit interactions to task execution and information capture; executive partnership and account governance is led by the senior CSAM.\nExample Activities\nActivities below are illustrative, not exhaustive. The same executive priorities apply because the role is still a CSAM.\nStrengthen Customer Health\nMaintain running summaries of reactive health per account for CSAM pre-briefs.\nSurface repeat incident patterns and systemic drivers.\nTranslate reactive trends into Customer Health Recommendation inputs.\nFlag candidates for proactive Success Programs and remediation focus.\nAccelerate Cloud Adoption\nTrack deliveries that support adoption milestones and usage signals across pod accounts.\nCoordinate with delivery partners and CSAs on adoption commitments.\nPrepare adoption inputs for CSDRs and executive discussions.\nAdvance AI Transformation\nMonitor agent and Copilot adoption velocity across the pod.\nAggregate AI transformation blockers and opportunities into portfolio views.\nSupport readiness for AI-related Success Program intake.\nEarn Customer Trust Every Day (Executive Partnership & Planning)\nReduce CSAM context-switching by owning “what needs attention this week” across pod accounts.\nDrive follow-up actions after reports, reviews, and assessments.\nKeep execution honest on dates, owners, and readiness.\nParticipate or support CSP or CSDR activities.\nQualifications\nRequired\nBachelor’s degree (any discipline) or equivalent early-career experience.0-2 years of professional experience in program management, customer-facing operations, technology delivery, or analytics.\n\nLegally authorised to work in the location where this role is based - Finland (Legally authorised = you hold citizenship or have been granted a valid visa or work permit.) \nStrong written and verbal communication in English plus the language(s) required for the assigned hub, Finnish.\nPreferred\nCoursework or experience in program management, business operations, or an MBA in progress or completed.\nExposure to enterprise software, cloud platforms, or B2B customer success.\nExperience working in pod, squad, or matrixed team structures.\n#EiP#MCAPSEiP\nCustomer Success Account Mgmt IC1 - The typical base pay range for this role across Finland is € 39,900.00 - € 59,900.00 per year. Certain roles may be eligible for benefits and other compensation.\nFind additional benefits and pay information here:\nhttps://careers.microsoft.com/v2/global/en/corporate-pay/finland-corporate-pay.html\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.","description_format":"text","description_chars":6181,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Finnish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Finland","iso":"FI","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Console Games","Cloud Platforms (IaaS & PaaS)","Gaming Consoles","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-16T00:43:07Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.472,"p_room":0.36,"age_days":47,"expected_fill_days":29,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":67141,"is_top_pay":true},"html_url":"https://alion.io/job/microsoft-customer-success-account-management-8","json_url":"https://alion.io/job/microsoft-customer-success-account-management-8.json","meta":{"generated_at":"2026-11-05T07:58:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10136,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18},"rest":"https://alion.io/mcp/rest/get_company?id=18"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmicrosoft-customer-success-account-management-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmicrosoft-customer-success-account-management-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmicrosoft-customer-success-account-management-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/microsoft-customer-success-account-management-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmicrosoft-customer-success-account-management-8"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2661292}},{"tool":"search_jobs","arguments":{"company":"microsoft.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2661292},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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