{"id":2512779,"url":"https://alion.io/job/microsoft-customer-success-account-manager-16","title":"Customer Success Account Manager","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":83,"open_postings":419,"ghost_share":0.005,"stale_share":0.635,"repost_share":0.026,"time_to_fill_p50_days":29,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false}],"status":"live","first_seen_at":"2026-10-14T06:50:44Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T09:48:57Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":20},"description":"OverviewThe CSAM is an early-in-career Customer Success Account Manager who delivers standardized customer success outcomes spanning executive partnership, solution health, cloud adoption, and AI acceleration activities. These CSAMs act within a pod model.\nWorking under the direction of CSAMs and a M1 Manager, the CSAM operates within a defined pod covering a shared portfolio of accounts. The role contributes to portfolio-level intelligence, execution orchestration, and reactive signal aggregation - reducing context-switching for senior CSAMs and accelerating customer outcomes.\nThis is a talent-engine role: CSAMs are AI-first, customer-facing from month three, and grow through structured cohorts and community.\nResponsibilities\nExecutive partnership and execution\nExecute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders.\n\nSupport agent and Copilot adoption motions across assigned pod accounts.\n\nComplete assigned activities accurately and on time; escalate exceptions rather than independently diagnose them.\n\nPortfolio-level intelligence and preparation\nMaintain deep, current account context across the pod’s defined portfolio.\n\nSynthesize account signals into “what’s changed / what matters now”\n\nDetect risks, upcoming deliveries, upcoming milestones, and open threads.\n\nDetect portfolio patterns such as recurring blockers across multiple accounts.\n\nExecution orchestration (not delivery)\nTrack delivery and milestone progress with partners and CSAs on behalf of CSAMs.\n\nMap dependencies across workloads and milestones.\n\nProactively flag drift before the customer raises it.\n\nCoordinate remediation follow-ups across internal teams.\n\nReactive signal aggregation\nMonitor reactive support signals - case volume, aging, repeat drivers - across the pod portfolio.\n\nAggregate reactive trends into portfolio-level views and surface early warnings of escalation risk.\n\nTrack follow-through on Support, IM, and Service Manager commitments; chase stalled internal owners.\n\nDistill reactive noise into CSAM-ready insights, not raw data.\n\nOperating model\nOperate within a pod model covering a shared portfolio of accounts.\n\nWork under direct oversight of the M1 Manager and senior CSAMs assigned to the pod.\n\nLimit interactions to task execution and information capture; executive partnership and account governance is led by the senior CSAM.\n\nQualifications\nRequired Qualifications\nBachelors in Technology (any specialization)\n\n2-4 years of professional experience in program management, customer-facing operations, technology delivery, or analytics.\n\nDemonstrated comfort with AI tools and AI-first ways of working.\n\nStrong written and verbal communication in English.\n\nPreferred Qualifications\nCoursework or experience in program management, technology, or business operations.\n\nExposure to enterprise software, cloud platforms, or B2B customer success.\n\nExperience working in pod, squad, or matrixed team structures.\n\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. 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