{"id":2545648,"url":"https://alion.io/job/microsoft-customer-success-account-manager-19","title":"Customer Success Account Manager","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":83,"open_postings":363,"ghost_share":0,"stale_share":0.689,"repost_share":0.003,"time_to_fill_p50_days":29,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Copenhagen, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":726700,"max":1320000,"currency":"DKK","period":"year","gross":null,"usd_annual":196545},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-08T08:05:53Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-30T05:48:04Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"OverviewOur Customer Success organization in Denmark helps customers realize measurable and lasting business value from their Microsoft investments by strengthening Customer Health, accelerating Cloud Adoption, and advancing secure and scalable AI Transformation.\nWe are looking for an experienced and passionate Customer Success Account Manager (CSAM) to lead the Customer Success relationship with some of Microsoft's largest and most complex customers.\nThe CSAM is a trusted executive partner and the customer's front door to Microsoft Customer Success. The role connects customer business and technology priorities with the right Microsoft capabilities, orchestrating account teams, technical specialists, Success Programs, support services, partners, and executive sponsors to deliver measurable customer outcomes.\nThe CSAM does not deliver everything directly. Instead, the CSAM acts as the connective layer across Microsoft, ensuring the right capabilities are activated at the right time and that commitments, risks, and dependencies are actively managed toward clearly defined customer outcomes.\nMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. We foster a culture built on a growth mindset, innovation, collaboration, and inclusion. Guided by our values of respect, integrity, and accountability, we create an environment where everyone can thrive, contribute their best work, and make a meaningful impact.\nResponsibilities\nLead Customer Success & Executive Partnerships\nBuild trusted relationships with senior customer, business, and technology leaders.\nUnderstand customer priorities, transformation goals, and technology strategy.\nAlign customer and Microsoft stakeholders around shared outcomes and measurable value.\nLead Customer Success planning, governance, and executive reviews.\nOrchestrate for Customer Outcomes\nServe as a key point of connection between customers and Microsoft Customer Success.\nBring together account teams, technical experts, support, engineering, partners, and executive sponsors to deliver customer outcomes.\nLead virtual teams, drive accountability, and proactively address risks, dependencies, and escalations.\nCreate a connected, consistent customer experience across Microsoft.\nStrengthen Customer Health & Accelerate Cloud Adoption\nMaintain strategic oversight of customer health, security, resiliency, and operational risks.\nHelp customers turn Microsoft cloud investments into measurable business value.\nAlign cloud adoption and usage with customer priorities and business outcomes.\nMobilize the right resources to remove blockers and accelerate value realization.\nDrive Success Programs & Value Realization\nAlign Microsoft Success Programs and services with customer priorities and desired outcomes.\nConnect and sequence programs as part of an integrated Customer Success strategy.\nTurn recommendations into clear actions, ownership, and measurable progress.\nDemonstrate customer value through effective governance and executive conversations.\nAdvance AI Transformation\nUnderstand customers’ AI ambitions, readiness, and business priorities.\nConnect AI initiatives to high-impact scenarios and measurable outcomes.\nBring together Microsoft specialists, programs, and partners to accelerate AI transformation.\nHelp customers advance AI in a secure, governed, and scalable way, aligned with their broader Customer Success strategy.\nQualifications\nRequired/minimum qualifications\nMaster's Degree in Business, Sociology, Psychology, Computer Science, or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.\nFluency in Danish and English langauges.\nAdditional or preferred qualifications\nSeveral years relevant work experience within customer industry.\nMicrosoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).\nInformation Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.\nProject Management Institute (PMI) or equivalent Project Management certification.\nProsci or equivalent certification.\nCustomer Success Account Mgmt IC5 - The typical base pay range for this role across Denmark is kr 726,700.00 - kr 1,320,000.00 per year. Certain roles may be eligible for benefits and other compensation.\nFind additional benefits and pay information here:\nhttps://careers.microsoft.com/v2/global/en/corporate-pay/denmark-corporate-pay.html\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.","description_format":"text","description_chars":5682,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Danish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Denmark","iso":"DK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Console Games","Cloud Platforms (IaaS & PaaS)","Gaming Consoles","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-14T16:35:27Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.581,"p_room":0.75,"age_days":21,"expected_fill_days":29,"reasons":["conf:4","stale_co","wave","velocity","win:late","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":196545,"is_top_pay":true},"html_url":"https://alion.io/job/microsoft-customer-success-account-manager-19","json_url":"https://alion.io/job/microsoft-customer-success-account-manager-19.json","meta":{"generated_at":"2026-10-30T07:04:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10083,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18},"rest":"https://alion.io/mcp/rest/get_company?id=18"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmicrosoft-customer-success-account-manager-19"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmicrosoft-customer-success-account-manager-19"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmicrosoft-customer-success-account-manager-19"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/microsoft-customer-success-account-manager-19\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmicrosoft-customer-success-account-manager-19"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2545648}},{"tool":"search_jobs","arguments":{"company":"microsoft.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2545648},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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