{"id":2648529,"url":"https://alion.io/job/microsoft-director-ai-operations","title":"Director AI Operations","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":116,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130900,"max":277200,"currency":"USD","period":"year","gross":null,"usd_annual":277200},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-13T21:33:15Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T21:22:09Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"OverviewMicrosoft's Corporate, External & Legal Affairs (CELA) organization supports one of the most complex commercial operations in the world. The Customer & Partner Solutions (CPS) group is where legal meets the commercial engine, supporting the Microsoft Commercial Business, Microsoft Elevate, the Deal Desk, and thousands of customer and partner interactions every year.\nThe Director, AI Operations, plays a vital role in driving the AI transformation of this critical function in the company.\nThis is a role for a builder. You will ship real capability rather than advise from the sidelines, partner directly with engineering, and stay close enough to attorneys and paralegals to design with them rather than for them. You will have room to shape the model while it is still taking form, and the work you do here will help set the standard for how legal teams at Microsoft adopt AI.\nMicrosoft's mission is to empower every person and every organization on the planet to achieve more, and we're dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.\nResponsibilities\nData, Insight, and Transparency\nYou will build the intelligence layer that shows CELA CPS what its AI investments are actually delivering. Working alongside engineering, you will turn platform and connected-service data into a standing view of adoption, throughput, system health, and emerging trends, so that leadership questions are answered from a system that already exists rather than a scramble. Over time you will shape which data CPS builds against, and the picture you create will guide where the organization invests next.\nPlatform Reliability and Trust\nConfidence in the platform is what makes adoption possible, and you will own it. You will partner with engineering to keep the CPS technology stack healthy and improving, turning issues, updates, and releases into a smooth experience for the attorneys and paralegals who depend on it every day. As the platform matures, you will help move the model from reacting to problems toward anticipating them, so reliability rises even as the footprint grows.\nAI Capability and First-Party Innovation\nThis is where CPS extends what the platform can do. You will create the agents, Scout capability, Copilot and other AI solution prompts that open new scenarios for the business. This includes driving the wider integration of Microsoft's first-party AI. You will bring rigor to how prompts and agents are developed, so that what works for one team becomes a durable, reusable asset for all of CPS.\nWorkflow Innovation and Enablement\nTechnology matters once people use it, and you will be the reason they do. You will work alongside attorneys and other legal professionals to reimagine how legal work moves through CPS, translating what you learn into platform requirements and into training that builds genuine fluency. Partnering with various champ communities, you will grow a population of confident AI users that is necessary to support 100,000+ clients worldwide.\nCulture\nEmbody our culture and values.\nFoster inclusive practices and ensure diverse perspectives are heard.\nSupport colleagues and clients with empathy and respect.\nEmbrace a global mindset, respecting similarities and differences in others.\nQualifications\nRequired Qualifications\nMaster's Degree in Business, Project Management, Management Information Systems, Engineering, Law, Legal Operations or related field AND 6+ years experience in project management, legal operations, or engineering OR Bachelor's Degree in Business, Project Management, Management Information Systems, Engineering, Law, Legal Operations or related field AND 8+ years experience in project management, operations, or engineering OR equivalent experience.\nPreferred Qualifications\nLegal degree or expierence as practicing attorney.\n8+ years of experience with legal operations\n5+ years of experience in legal technology, legal operations, or a technical delivery role in a regulated or professional-services environment.\nHands-on experience building on a CRM or matter-management platform, ideally Microsoft Dynamics 365, including configuration and customization rather than administration alone.\nDemonstrated ability to work data end to end: extract it, build reporting on it, and explain what it means to a non-technical audience.\nExperience owning production support, including bug triage with an engineering team, incident response, and release management.\nPractical experience building with AI tools, including agents and prompt development, and the judgment to know when a prompt is not the right answer.\nAbility to work directly with attorneys and paralegals and translate their needs into technical requirements.\nFamiliarity with Microsoft's commercial and legal infrastructure (MCAPS, CPS, CELA).\nHands-on experience with AI legal tools such as Harvey or Copilot.\nExperience with the Power Platform, including Power BI reporting and low-code automation.\nFluency in legal operations concepts: matter management, outside-counsel governance, paralegal-support models, and client intake.\nExperience designing and delivering training for a professional user population.\nTechnical Solution Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.\nCertain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:\nhttps://careers.microsoft.com/us/en/us-corporate-pay\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.","description_format":"text","description_chars":6739,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":8,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Console Games","Cloud Platforms (IaaS & PaaS)","Gaming Consoles","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-15T20:47:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":19,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-15T23:27:44Z"},"pay":{"stated_usd_annual":277200,"is_top_pay":true},"html_url":"https://alion.io/job/microsoft-director-ai-operations","json_url":"https://alion.io/job/microsoft-director-ai-operations.json","meta":{"generated_at":"2026-10-15T23:27:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35511,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18},"rest":"https://alion.io/mcp/rest/get_company?id=18"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmicrosoft-director-ai-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmicrosoft-director-ai-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmicrosoft-director-ai-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/microsoft-director-ai-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmicrosoft-director-ai-operations"}]}