{"id":2375008,"url":"https://alion.io/job/microsoft-entry-level-technical-support-engineer","title":"Entry Level Technical Support Engineer","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":100,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-07-24T15:34:52Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T08:15:43Z","board_verified":true,"closed_at":null,"days_open":80,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":80},"description":"OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.\nWithin CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.\nIn the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.\nThis role is Microsoft onsite only.\nMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.\nResponsibilities\nProduct/Process Improvement:\nUses available tools to deliver solutions for customer issues of limited scope.\nIdentifies potential defects and escalates to more senior engineers to resolve.\nFollows processes provided by the business.\nProvides feedback to improve products to more senior engineers or technical advisors.\nAttends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.\nReadiness:\nAttends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.\nResponse and Resolution:\nReviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.\nHandles customer issues through collaboration, resolution, or escalation. Documents technical work and research.\nCollaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.\nAnalyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.\nQualifications\nRequired Qualifications:\n- Bachelor's degree in Computer Science, Information Technology (IT), or related field\no OR 1+ years of technical support, technical consulting experience, or information technology experience\no OR Certifications in SQL, coding, development, or other related certifications\no OR equivalent experience\n- Experience working in a customer service environment, retail, sales, etc\n- Ability to read, write and speak fluent English\nPreferred Qualifications:\n- Experience working in a multicultural or global team environment\n- Experience in using innovative technologies such as AI in every day life.\n- Experience working in a dynamic team environment.\n- Experience with problem solving and providing solutions to customers\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. 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