{"id":2202292,"url":"https://alion.io/job/microsoft-platform-operations-manager-digital-commerce-marketing-technology","title":"Platform Operations Manager - Digital Commerce & Marketing Technology","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":106,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States","Mountain View, United States","Atlanta, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":106400,"max":203600,"currency":"USD","period":"year","gross":null,"usd_annual":203600},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"GDPR","optional":true},{"name":"ISO 27001","optional":true},{"name":"Rest API","optional":true},{"name":"SOC 2","optional":true},{"name":"Zero Trust","optional":true}],"status":"live","first_seen_at":"2026-10-07T15:19:08Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T03:39:51Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"OverviewThe Consumer eCommerce (CeC) organization is seeking a technically proficient, hands-on Platform Operations Manager to administer, operate, govern, and continuously improve a growing ecosystem of enterprise SaaS platforms supporting digital commerce, content management, marketing, customer engagement, analytics, and related internal business operations.\nThis role will serve as the primary business-side technical administrator and operational owner for assigned SaaS platforms, ensuring employees, vendors, and external partners have secure, compliant, reliable, and efficient access to the technologies required to deliver business outcomes.\nThe ideal candidate combines practical, hands-on SaaS administration experience with expertise in identity and access management, platform configuration, security and privacy controls, operational excellence, vendor management, and cross-functional leadership.\nAs the organization modernizes its technology ecosystem, this individual will establish and execute standardized operating models, governance frameworks, administration practices, and lifecycle management processes that ensure enterprise SaaS platforms remain secure, scalable, compliant, reliable, and easy for internal customers to use.\nThe role requires someone comfortable working directly within platform administration consoles, configuring access and permissions, troubleshooting technical issues, supporting integrations, and implementing operational controls, while collaborating with Engineering, Security, Privacy, Product, Legal, Procurement, Finance, and external technology providers.\nResponsibilities\nPlatform Administration & Day-to-Day Operations\nServe as the primary business-side technical administrator for assigned enterprise SaaS platforms, directly managing day-to-day platform administration, configuration, user access, and operational maintenance.\n\nConfigure and maintain platform settings, administrative roles, user permissions, security configurations, and supported integrations within established change-control boundaries.\n\nMonitor platform availability, operational health, service performance, utilization, adoption, and vendor-reported incidents.\n\nTroubleshoot platform configuration, authentication, authorization, provisioning, integration, and operational issues, resolving problems within administrative scope and escalating complex technical issues when necessary.\n\nExecute approved platform configuration changes, releases, upgrades, and maintenance activities, including testing, impact validation, and post-change verification.\n\nMaintain accurate platform inventories, configuration documentation, administrative procedures, operational runbooks, and knowledge resources.\n\nEstablish and maintain support models, incident response procedures, service-level expectations, escalation paths, and clear operational ownership.\n\nEnsure consistent and reliable platform operations while identifying opportunities to reduce manual activities, increase automation, and improve service quality.\n\nIdentity, Access & RBAC Administration\nDefine, configure, and maintain role-based access control (RBAC) models across supported SaaS platforms, including role hierarchies, permission boundaries, approval workflows, and separation-of-duties controls.\n\nDirectly administer user accounts, groups, permissions, roles, and access entitlements across assigned platforms.\n\nAdminister and govern employee, vendor, and external partner access to supported SaaS platforms, including appropriate authorization, time-bound access, periodic reviews, and timely deprovisioning.\n\nEstablish and execute standardized user provisioning, deprovisioning, access modifications, approval processes, and access lifecycle management.\n\nPartner with identity engineering teams to configure, implement, and maintain SSO, Microsoft Entra ID integrations, SCIM provisioning, group-based access controls, and automated provisioning capabilities.\n\nInvestigate and resolve authentication, authorization, provisioning, and access-related issues.\n\nLead quarterly user access certification reviews, identifying and remediating excessive privileges, inactive accounts, stale entitlements, and unauthorized permissions.\n\nMaintain audit-ready documentation of access approvals, administrative changes, certification activities, and remediation actions.\n\nApply least-privilege principles and balance secure access controls with efficient internal user experiences.\n\nPlatform Governance & Cross-Functional Leadership\nDefine, implement, and maintain a consistent operational governance framework across business-managed SaaS platforms within the digital commerce ecosystem.\n\nEstablish platform operating standards, policies, controls, decision rights, accountability models, and administrative practices across multiple vendors and technologies.\n\nDevelop and maintain platform-specific operating policies, administrative standards, and control procedures aligned with enterprise technology, security, privacy, and compliance requirements.\n\nLead cross-functional platform operations initiatives involving Product, Engineering, Security, Privacy, Legal, Procurement, Finance, business stakeholders, and external vendors.\n\nEstablish and maintain operational governance forums, decision-making structures, escalation mechanisms, and recurring operating rhythms.\n\nDefine clear roles and responsibilities across business owners, platform administrators, Engineering teams, enterprise technology functions, and SaaS providers.\n\nDrive operational readiness for new platform implementations, vendor onboarding, integrations, and major capability launches.\n\nMaintain operational risk registers, mitigation plans, key decisions, action tracking, and escalation records, ensuring issues are addressed with clearly accountable owners.\n\nDrive measurable improvements in platform governance maturity, operational consistency, security, reliability, and efficiency.\n\nSecurity, Privacy & Compliance Operations\nPartner with enterprise Security, Privacy, Legal, and Compliance organizations to ensure supported SaaS platforms meet applicable enterprise standards and regulatory requirements.\n\nImplement and maintain approved platform security configurations, administrative safeguards, and operational controls aligned with enterprise policies.\n\nSupport security assessments, privacy reviews, risk assessments, audit activities, and compliance certifications.\n\nMaintain accurate inventories and documentation of sensitive data, platform data flows, integrations, administrative access, and control ownership.\n\nMonitor operational control effectiveness, identify gaps, and drive remediation activities with accountable teams and vendors.\n\nSupport evidence collection, documentation, and validation required for internal audits, compliance reviews, and security assessments.\n\nChampion secure-by-design and privacy-by-design operational practices, including least-privilege access, appropriate separation of duties, and controlled administrative changes.\n\nBalance enterprise security and governance requirements with platform usability, accessibility, and business productivity.\n\nPlatform Integrations, Change Management & Lifecycle Operations\nSupport the operational administration of platform integrations, connectors, authentication configurations, data exchange mechanisms, and related technical dependencies.\n\nWork with Engineering, Data, Identity, and vendor teams to troubleshoot integration failures, connector errors, access-related issues, and configuration problems.\n\nMaintain operational visibility into integration health, ownership, monitoring, dependencies, and escalation procedures.\n\nEstablish and execute standardized intake, prioritization, change-management, testing, deployment, and rollback processes for platform enhancements and operational requests.\n\nCoordinate platform releases, configuration changes, integrations, incidents, maintenance windows, and operational readiness activities with internal teams and technology providers.\n\nSupport the technical and operational onboarding of new SaaS vendors, including administrative setup, access controls, identity integration, support arrangements, and operational handover.\n\nEnsure new platforms and capabilities have documented administration models, access controls, configuration standards, support procedures, and operational handover before production adoption.\n\nMaintain platform lifecycle documentation, including technical configurations, operational dependencies, change histories, and administration procedures.\n\nAssess operational impacts and risks associated with technology upgrades, vendor changes, new integrations, and platform capability expansions.\n\nVendor, Licensing & Platform Portfolio Management\nServe as the operational lead for assigned business-managed SaaS platforms, coordinating vendor support, service performance, operational governance, and technical escalations.\n\nManage day-to-day operational interactions with SaaS vendors, including technical support cases, incident resolution, service commitments, and escalation management.\n\nCoordinate vendor operational business reviews, governance discussions, service performance assessments, and renewal readiness activities.\n\nMonitor software utilization, licensing allocations, administrative privileges, vendor service levels, and operational spend.\n\nIdentify and drive opportunities to optimize licensing, reduce unnecessary costs, improve software utilization, and increase operational efficiency.\n\nProvide operational insights and recommendations to Product, Procurement, Finance, and technology leaders to support vendor evaluations, technology planning, and renewal decisions.\n\nConduct periodic assessments of platform capabilities, operational risks, service maturity, technology dependencies, and improvement opportunities across the SaaS portfolio.\n\nEnsure consistent vendor accountability and operational standards across multiple SaaS providers and technologies.\n\nInternal Customer Experience, Support & Enablement\nServe as a technical and operational point of contact for internal platform users, administrators, business teams, vendors, and partners.\n\nResolve user access, provisioning, permissions, configuration, and operational support requests within the defined support model.\n\nDevelop and maintain streamlined onboarding and offboarding experiences, user enablement resources, training materials, and self-service capabilities.\n\nEstablish clear support processes, response expectations, escalation channels, and knowledge-management practices.\n\nSimplify operational processes for platform users and administrators to improve productivity and reduce unnecessary administrative effort.\n\nDrive platform adoption, usage best practices, and internal customer satisfaction across supported platform communities.\n\nPartner with business and Product teams to identify recurring user challenges, improve platform usability, and prioritize operational improvements.\n\nChampion secure-by-design, accessible user experiences that balance business productivity with governance discipline.\n\nOperational Excellence, Automation & Reporting\nEstablish and maintain consistent operational processes, standard operating procedures (SOPs), administration standards, and service management practices across supported SaaS platforms.\n\nIdentify and implement opportunities to automate repetitive administrative activities, including user provisioning, deprovisioning, access reviews, support workflows, monitoring, and operational reporting.\n\nEstablish KPIs and reporting mechanisms for platform health, access compliance, utilization, adoption, incident resolution, service levels, governance effectiveness, and internal customer experience.\n\nMeasure governance effectiveness through access review completion, remediation closure, policy adherence, control exceptions, and operational accountability.\n\nDevelop executive-level dashboards and provide structured inputs into qu...","description_format":"text","description_chars":17673,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Console Games","Gaming Consoles","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-09T21:36:14Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely 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