{"id":3157082,"url":"https://alion.io/job/microsoft-principal-customer-experience-program-manager-6","title":"Principal Customer Experience Program Manager","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":81,"open_postings":298,"ghost_share":0,"stale_share":0.762,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":93500,"max":161800,"currency":"GBP","period":"year","gross":null,"usd_annual":216460},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false}],"status":"live","first_seen_at":"2026-09-14T17:24:03Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T21:59:42Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"OverviewAzure’s growth depends on turning infrastructure capacity into reliable customer outcomes-and your leadership can help make that possible across one of the world’s most complex and diverse regions. Within Azure Core, the OneFleet Platform Team enables customers to deploy, scale, and optimize their Azure workloads by shaping customer-centric capacity strategies, supporting healthy regional growth, reducing customer friction, and influencing platform investments. You will join a team that works across engineering, infrastructure, planning, supply chain, sales, and customer success to align Azure capacity with evolving customer demand and deliver a trusted cloud experience at scale.\nAs a Principal Customer Experience Program Management Manager leading Europe, the Middle East, and Africa Capacity Management, you will own the customer capacity enablement experience across the region and lead a team responsible for translating customer demand, business priorities, and infrastructure constraints into scalable capacity strategies. You will partner across engineering, infrastructure, planning, supply chain, field, sales, and customer success organizations to improve regional health, enable strategic customer growth, and influence long-term Azure capacity investments.\nThis opportunity will allow you to deepen your cloud infrastructure and capacity management expertise, strengthen your executive influence across complex global organizations, and develop high-performing leaders while driving regional business transformation at scale. You will operate across organizational boundaries, anticipate emerging customer and business risks, and balance immediate execution with long-term Azure capacity strategy. You will engage with senior executives, strategic customers, product engineering leaders, and operational teams to deliver durable customer and business outcomes.\nMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.\nResponsibilities\nOwn the end-to-end customer capacity experience and regional health strategy across Europe, the Middle East, and Africa, balancing customer outcomes, business priorities, operational excellence, and long-term platform sustainability.\nDefine and execute regional capacity management strategies that anticipate demand, address systemic risks, support Azure growth, and enable strategic customer onboarding, large-scale migrations, and emerging business priorities.\nChampion customer needs and act as the Voice of the Customer (VoC), leading complex capacity scenarios and influencing platform investments, allocation strategies, fulfillment priorities, customer communications, and experience improvements.\nDrive alignment across engineering, infrastructure, planning, forecasting, supply chain, finance, sales, customer success, support, and operational teams to improve regional readiness, customer success, predictability, utilization, and sustainable cloud consumption.\nUse data and business insight to guide executive decisions, define regional health metrics and operational key performance indicators (KPIs), and influence analytical models, tooling, automation, product roadmaps, systems, governance, and scalable operating mechanisms.\nBuild, lead, coach, and develop an inclusive team of Capacity Management professionals; establish clear expectations, strengthen organizational health and succession planning, and grow technical, business, and leadership capability across the organization.\nModel Microsoft values and foster accountability, collaboration, customer focus, growth mindset, continuous improvement, and an inclusive environment where diverse perspectives contribute to innovation and measurable business outcomes. \nQualifications\nRequired Qualifications:\nBachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product developmentOR equivalent experience.\n\nOther Requirements:\nAbility to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.\n\nPreferred Qualifications:\nMaster's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product developmentOR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development\nOR equivalent experience.\n\n3+ years people management experience.\nCustomer Experience Program Mgmt M5 - The typical base pay range for this role across United Kingdom is £ 93,500.00 - £ 161,800.00 per year. Certain roles may be eligible for benefits and other compensation.\nFind additional benefits and pay information here:\nhttps://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.","description_format":"text","description_chars":6457,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Console Games","Cloud Platforms (IaaS & PaaS)","Gaming Consoles","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-23T14:48:22Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.511,"p_room":0.44,"age_days":40,"expected_fill_days":29,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":216460,"is_top_pay":true},"html_url":"https://alion.io/job/microsoft-principal-customer-experience-program-manager-6","json_url":"https://alion.io/job/microsoft-principal-customer-experience-program-manager-6.json","meta":{"generated_at":"2026-10-25T23:01:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32434,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18},"rest":"https://alion.io/mcp/rest/get_company?id=18"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmicrosoft-principal-customer-experience-program-manager-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmicrosoft-principal-customer-experience-program-manager-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmicrosoft-principal-customer-experience-program-manager-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/microsoft-principal-customer-experience-program-manager-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmicrosoft-principal-customer-experience-program-manager-6"}]}