{"id":3110104,"url":"https://alion.io/job/microsoft-senior-cx-program-manager","title":"Senior CX Program Manager","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":80,"open_postings":292,"ghost_share":0,"stale_share":0.791,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":119800,"max":234700,"currency":"USD","period":"year","gross":null,"usd_annual":234700},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false}],"status":"live","first_seen_at":"2026-10-15T18:41:57Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T19:17:13Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"OverviewThe next generation of cloud and AI innovation depends on getting the right computing capacity to customers when and where they need it. Azure is transforming that experience for enterprise customers and fast-growing AI teams, moving from complex, reactive processes toward a simpler, more predictable, and scalable way to plan and deliver capacity.\nYou will join a transformation team working across some of Azure’s most complex operational and customer challenges. The team identifies friction, brings structure to ambiguous problems, and develops better ways to work through improved processes, automation, data, and decision frameworks. You will help turn those improvements into durable capabilities that allow Azure teams to move faster and deliver a more consistent customer experience.\nAs a Senior Customer Experience Program Manager, you will own programs that improve how Azure understands customer demand, makes capacity decisions, and delivers computing resources. You will partner across engineering, product, finance, capacity management, and operations to identify customer and business needs, analyze operational challenges, recommend a path forward, and translate that direction into solutions that can be implemented and sustained.\nYou will succeed by bringing structure to ambiguity, using data and customer insights to make sound tradeoffs, and helping teams move from recurring or manually intensive work toward clearer, faster, and more scalable ways of operating. This opportunity will allow you to develop deep business and technical expertise across cloud capacity, customer demand, product development, finance, and large-scale operations. Strengthen your ability to lead complex cross-functional programs and translate ambiguous problems into clear recommendations and measurable outcomes. Build experience designing scalable processes, automation, reporting, and decision mechanisms that improve customer and operational outcomes.\nMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.\nResponsibilities\nIdentify and assess customer, operational, and business challenges within your domain, synthesizing information from multiple sources into clear recommendations and actionable plans.\nOwn cross-functional programs from problem definition through implementation, aligning objectives, milestones, dependencies, owners, and measures of success.\nTranslate customer demand, operational data, and business priorities into requirements and recommendations, evaluating tradeoffs and recommending the best path forward.\nDesign and implement process, automation, reporting, and workflow improvements that reduce manual effort, improve visibility, and enable faster, better-informed decisions.\nUse customer and operational insights to identify recurring problems, emerging risks, and opportunities for improvement, partnering with the appropriate teams to address them.\nEstablish practical governance, decision paths, and operating processes that create clearer accountability and more consistent execution across teams.\nDocument and share reusable practices and lessons that help other teams adopt successful approaches and improve the capacity customer experience. \nQualifications\nRequired Qualifications:\nBachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product developmentOR equivalent experience\n\nOther Requirements:\nAbility to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.\n\nPreferred Qualifications:\nMaster's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product developmentOR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development\nOR equivalent experience\n\nExperience owning cross-functional programs with customer, operational, or business impact\nDemonstrated analytical and business judgment, including experience evaluating tradeoffs and translating data into recommendations\nExperience improving processes or workflows through automation, reporting, tooling, or other scalable solutions\nDemonstrated ability to work through ambiguity, align partners across organizational boundaries, and drive programs from problem definition through implementation\nCustomer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.\nCertain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:\nhttps://careers.microsoft.com/us/en/us-corporate-pay\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.","description_format":"text","description_chars":6592,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Console Games","Cloud Platforms (IaaS & PaaS)","Gaming Consoles","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-22T20:23:39Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.628,"p_room":1,"age_days":7,"expected_fill_days":28,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":234700,"is_top_pay":true},"html_url":"https://alion.io/job/microsoft-senior-cx-program-manager","json_url":"https://alion.io/job/microsoft-senior-cx-program-manager.json","meta":{"generated_at":"2026-10-23T20:35:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2283,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18},"rest":"https://alion.io/mcp/rest/get_company?id=18"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmicrosoft-senior-cx-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmicrosoft-senior-cx-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmicrosoft-senior-cx-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/microsoft-senior-cx-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmicrosoft-senior-cx-program-manager"}]}