{"id":1515112,"url":"https://alion.io/job/microsoft-senior-incident-management-icm-engineer","title":"Senior Incident Management (IcM) Engineer","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":157,"ghost_share":0,"stale_share":0.987,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Taipei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-09-23T23:10:20Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-19T01:08:07Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"OverviewOverview\nMicrosoft is seeking a Senior Incident Management (IcM) Engineer to lead the resolution of critical service and infrastructure incidents across Azure and cloud platforms. This role combines incident leadership, technical problem-solving, operational excellence, and reliability improvement.\nThe candidate has experience leading high-severity incidents, driving root cause analysis, influencing engineering teams, and improving the operational maturity of large-scale services.\nMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.\nResponsibilities\nResponsibilities\nIncident Leadership:\nLead mitigation and resolution of high-severity service and infrastructure incidents. \nCoordinate cross-functional engineering teams during live-site events. \nDrive clear communication and decision-making during incident response. \nEnsure timely escalation, mitigation, and customer impact reduction. \nRoot Cause & Reliability Improvement:\nLead post-incident reviews and root cause investigations. \nDrive corrective and preventive actions to reduce recurring incidents. \nIdentify systemic reliability risks and recommend improvements. \nPartner with engineering teams to improve service resilience. \nOperational Excellence:\nImprove incident management processes, response playbooks, and escalation paths. \nTrack and analyze operational metrics and trends. \nDrive improvements in incident response effectiveness and service availability. \nSupport operational readiness reviews and outage preparedness activities. \nLeadership & Collaboration:\nInfluence engineering teams using data and operational insights. \nPartner with service owners, SRE teams, datacenter operations, and engineering organizations. \nFoster a culture of accountability, reliability, and customer focus. \nQualifications\nQualifications\nRequired Qualifications:\nMaster's Degree in Electrical Engineering, Computer Engineering, or related field AND 3+ years technical engineering experience OR Bachelor's Degree in Electrical Engineering, Computer Engineering, or related field AND 5+ years technical engineering experienceOR equivalent experience. \n\nFamiliarity with HW (EE, thermal, mechanical) issues and high-level ability to identify and route to SME as appropriate\nOther Requirements:\nAbility to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:\nMicrosoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter\nPreferred Qualifications:\nExperience in incident management, cloud operations, Site Reliability Engineering, infrastructure engineering, or related disciplines.\nExperience leading complex technical incidents involving multiple teams.\nProven troubleshooting and analytical skills.\nProven communication and stakeholder management capabilities.\nExperience with Microsoft IcM or other enterprise incident management systems.\nFamiliarity with KQL, Azure Monitor, Power BI, or operational analytics tools.\nExperience automating operational processes using scripting or automation frameworks. \nWhat Success Looks Like\nIndependently leads complex, high-impact incidents. \nDrives measurable reductions in recurring operational issues.\nInfluences engineering teams to improve service reliability.\nUses operational insights to improve customer experience and platform stability.\nRecognized as a trusted leader during critical incidents and escalations. \nTarget Candidate: A experienced technical leader who thrives in high-pressure situations, can coordinate across organizations, and is passionate about improving the reliability and operational excellence of Microsoft's cloud services.\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.","description_format":"text","description_chars":5018,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Console Games","Gaming Consoles","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-09-30T09:14:41Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.559,"p_room":0.75,"age_days":23,"expected_fill_days":28,"reasons":["conf:3","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/microsoft-senior-incident-management-icm-engineer","json_url":"https://alion.io/job/microsoft-senior-incident-management-icm-engineer.json","meta":{"generated_at":"2026-10-19T01:30:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":870,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18},"rest":"https://alion.io/mcp/rest/get_company?id=18"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmicrosoft-senior-incident-management-icm-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmicrosoft-senior-incident-management-icm-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmicrosoft-senior-incident-management-icm-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/microsoft-senior-incident-management-icm-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmicrosoft-senior-incident-management-icm-engineer"}]}