{"id":3415646,"url":"https://alion.io/job/microsoft-senior-logistics-technician-5","title":"Senior Logistics Technician","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":82,"open_postings":337,"ghost_share":0,"stale_share":0.727,"repost_share":0.009,"time_to_fill_p50_days":29,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":43,"currency":"USD","period":"hour","gross":null,"usd_annual":86000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"IAM","optional":false},{"name":"OneDrive","optional":false}],"status":"closed","first_seen_at":"2026-10-08T15:32:38Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T18:46:39Z","board_verified":false,"closed_at":"2026-10-31T18:46:39Z","days_open":23,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":23},"description":"OverviewAs a Microsoft Senior Logistics Technician, you will prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate. This opportunity will allow you to demonstrate your expertise in standard processes and procedures for Inventory & Asset Management and develop skills around mentorship of peer technicians accelerating your career growth in the process.\nMicrosoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.\nOur infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.\nWith environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.\nMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.\nIn this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time and have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.\nMicrosoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.\nResponsibilities\nCustomer Service\nMaintains a strong focus to optimize resources and improve quality. Articulates the impact of work performed within the Data Center to technicians. Seeks information about the underlying needs of customers. Positions organization to deliver solutions that exceed customer expectations. Maintains a strong stakeholder focus to improve quality and ensures that the customer receives the highest return on investment. Engages with internal and external stakeholders to manage issues as they arise.\nData Bearing Device (DBD) Destruction\nEnsures team is following all processes and procedures to do this in a timely manner. Manages schedule of DBD destruction or shredding in partnership with senior leadership. Performs DBD destruction as necessary. Handles any escalations. Assists with security investigations. Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary.\nInbound and Outbound Logistics\nProvides technical support and task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities). Directs the flow of packages from preparation to shipment. Schedules inbound and outbound logistics of both internal and external services. Communicates directly with customers in regard to scheduling both inbound and outbound deliveries. Coordinates with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries. Deals with the escalated issues.\nInventory Management\nEnsures teams maintain and perform steps required to keep the inventory balance accurate. Prioritizes ticketing queues, works to resolve escalations, and clears blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.\nOperational Excellence\nServes as subject matter expert and models compliance to less experienced team members. Seeks out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.\nProcurement\nCreates execution plans with the goal to improve satisfaction and performance within an area or organization-level group. Identifies and resolves delivery and execution road blocks serving as point of contact for arising issues. Learns different elements of different suppliers, including what parts to order and what supplier(s) to engage with. Performs transactional related work, such as execution of purchase orders (POs) and contracts. Gathers data related to POs and provides to direct management. Assists senior leadership with escalated procurement issues.\nSafety Practices\nRuns daily safety topic huddles. Manages and coordinates any escalated task risks and reported issues. Trains employees on safe and effective rack moving. Ensures team is in compliance with heavy-lifting equipment requirements. Leads by example of all safety standards.\nTactical Shift Management\nPrioritizes and assigns ticketed work to Data Center Inventory and Asset Technicians on team. Leverages process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities. Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.\nAs indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.\nAs indicated above, have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays. \nWarranty Process Management\nActs as the Subject Matter Expert about Return Merchandise Authorization (RMA) warranty process. Ensures teams process failed vendor hardware devices using online/other tools and processes RMAs as needed. Follows all Service Level Agreements (SLAs) related to RMA warranty process.\nOther\nEmbody our culture and values.\nQualifications\nRequired Qualifications\nHigh School Diploma AND 2+ years experience in warehouse/supply chain in an information technology (IT) environment, logistics, supply chain, inventory management, retail, or a related fieldOR equivalent experience.\n\nOther Requirements:\nAbility to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:\nMicrosoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.\nCitizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. \nPreferred Qualifications:\n4+ years experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g. forklift, pallet jacks, chassis lifts) for a large corporationOR equivalent experience.\n\nLogistics Technician ATR-D - The typical base pay range for this role across the U.S. is USD $27.16 - $43.27 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $34.57 - $47.74 per hour.\nCertain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:\nhttps://careers.microsoft.com/us/en/us-corporate-pay\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. 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