{"id":2624752,"url":"https://alion.io/job/microsoft-senior-operations-program-manager","title":"Senior Operations Program Manager","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":157,"ghost_share":0,"stale_share":0.987,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States","Mountain View, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":106400,"max":203600,"currency":"USD","period":"year","gross":null,"usd_annual":203600},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T23:49:47Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T12:36:26Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"OverviewMicrosoft's Creative, Brand & Advertising organization is seeking a Senior Operations Program Manager to serve as the operational backbone of a high-volume, fast-paced creative organization. This role sits at the intersection of Campaign Operations, Creative Operations, and Platforms & Technology, driving the day-to-day execution of the operating model that enables work to move efficiently from intake through delivery. The role is responsible for managing intake and prioritization, balancing team capacity, coordinating resources, maintaining portfolio visibility, and ensuring work is staffed, tracked, and delivered effectively across a complex portfolio of campaigns and creative initiatives. In addition to running core operational processes, the Senior Operations Program Manager partners across teams to continuously improve workflows, governance, reporting, and planning practices. While not responsible for building operational platforms or systems, this role serves as a key business owner and practitioner, helping shape how those systems are used to support delivery, improve team effectiveness, and scale operations over time. Success in this role requires a blend of strategic thinking and hands-on execution. The ideal candidate is equally comfortable managing the day-to-day flow of work, facilitating resource and capacity decisions, coordinating contractor and agency support, and identifying opportunities to strengthen the processes and operating rhythms that enable the organization to perform at its best.\nMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.\nIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.\nResponsibilities\nPortfolio, Intake & Delivery Operations\nOwn the operational management of the team's portfolio, providing visibility across active and upcoming campaigns, creative initiatives, and strategic projects. \nIntake, triage, prioritization, and staffing processes to ensure work is aligned to business priorities and team capacity. \nManage the day-to-day flow of work, ensuring projects are appropriately assigned, tracked, and delivered through established operating processes. \nIdentify delivery risks, resource constraints, and competing priorities, and drive resolution in partnership with stakeholders.\nProvide leadership visibility into portfolio health, priorities, capacity, risks, and delivery trends.\nResource & Workforce Planning\nOwn capacity planning and resource allocation across employees, contractors, freelancers, agencies, and external partners. \nPartner with team leads and leadership to forecast demand, balance workloads, and ensure teams are staffed to meet business needs. \nManage operational aspects of contractor and agency engagement, including onboarding, offboarding, extensions, and workforce planning. \nIdentify capability gaps and make recommendations to address current and future resourcing needs.\nProcess Excellence & Operational Enablement\nDrive continuous improvement across workflows, planning processes, governance models, and operational rhythms. \nPartner with Platforms & Technology teams to improve and optimize Workfront and other operational tools. \nChampion adoption of operational processes and ensure teams are working consistently within established frameworks.\nDevelop reporting, dashboards, and insights that support decision-making and improve organizational effectiveness. \nTranslate operational challenges and lessons learned into scalable process improvements and operational best practices.\nCross-Functional Partnership\nPartner across Campaign Operations, Creative Operations, Production, Strategy, Design, and Technology teams to coordinate delivery and align priorities. \nFacilitate planning, prioritization, and resource discussions across stakeholders with competing business needs. \nServe as a trusted operational partner, creating clarity, accountability, and alignment across the organization.\nEmbody our Culture & Values. \nQualifications\nRequired/minimum qualifications\nBachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience.\nAdditional or preferred qualifications\n7- 10 years of experience highly preferred in advertising operations, creative operations, campaign operations, including resource management\nAdvertising agency experience within an operations capacity \nExperience supporting in-house creative, brand, advertising, or integrated marketing organizations.\nExperience developing and scaling operational processes, governance models, and ways of working across complex organizations.\nExperience with Workfront or similar project, workflow, and portfolio management platforms. \nExperience with resource forecasting, workforce planning, and vendor management. \nExperience creating reporting frameworks, dashboards, and operational insights that inform business and staffing decisions. \nDemonstrated ability to balance strategic planning with hands-on execution in a fast-paced environment.\nExperience managing complex portfolios of work across multiple stakeholders, teams, priorities, and deadlines.\nExperience leading intake, prioritization, capacity planning, resource management, and operational planning processes.\nExperience managing contractor, freelance, agency, or external workforce operations.\nStrong analytical, organizational, and problem-solving skills with the ability to identify risks, dependencies, and opportunities for operational improvement.\nExcellent communication and stakeholder management skills with the ability to influence and drive alignment without direct authority.\nIntegrated Marketing IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.\nCertain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:\nhttps://careers.microsoft.com/us/en/us-corporate-pay\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.","description_format":"text","description_chars":7639,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Console Games","Cloud Platforms (IaaS & PaaS)","Gaming Consoles","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-15T14:37:27Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":28,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":203600,"is_top_pay":true},"html_url":"https://alion.io/job/microsoft-senior-operations-program-manager","json_url":"https://alion.io/job/microsoft-senior-operations-program-manager.json","meta":{"generated_at":"2026-10-17T13:48:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18569,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18},"rest":"https://alion.io/mcp/rest/get_company?id=18"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmicrosoft-senior-operations-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmicrosoft-senior-operations-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmicrosoft-senior-operations-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/microsoft-senior-operations-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmicrosoft-senior-operations-program-manager"}]}