{"id":2661289,"url":"https://alion.io/job/microsoft-senior-product-managersubstrate-transport-and-ic3-message","title":"Senior Product Manager(Substrate Transport and IC3 Message)","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":84,"open_postings":423,"ghost_share":0.005,"stale_share":0.605,"repost_share":0.028,"time_to_fill_p50_days":29,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Suzhou, China","Beijing, China","Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":82000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4457},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":true}],"status":"live","first_seen_at":"2026-09-17T13:13:53Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-06T01:44:38Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"OverviewWe are seeking a highly motivated Product Manager to help drive the strategy, execution, and operational excellence of the Microsoft 365 Substrate Transport and IC3 Message Pipeline platform. The successful candidate will own product vision, roadmap planning, service health initiatives, and customer impact reduction efforts for critical messaging infrastructure that powers large-scale Microsoft 365 experiences. You will work at the intersection of engineering, operations, reliability, and customer advocacy to ensure that message transport and processing services remain scalable, resilient, and efficient.\nThis role is ideal for someone who combines AI Native mindset and deep technical curiosity with strong product leadership skills and enjoys solving complex platform challenges that affect millions of users worldwide.\nMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.\nResponsibilities\nDefine and drive the product strategy and roadmap for Substrate Transport and IC3 Message Pipeline services.\nPartner closely with engineering leaders to align technical investments with business priorities and customer needs.\nTranslate customer, operational, and engineering feedback into clear product requirements and feature priorities.\nLead cross-organizational initiatives focused on message delivery reliability, transport efficiency, service scalability, and platform modernization.\nDrive improvements in service health metrics, availability, latency, throughput, and operational excellence.\nAnalyze service telemetry, incident trends, customer signals, and operational data to identify opportunities for platform improvement.\nFacilitate prioritization discussions across engineering, operations, reliability, and partner teams.\nDefine success metrics, key performance indicators, and business outcomes for messaging platform investments.\nSupport live-site management efforts by partnering with IC3, service engineers, and reliability teams to reduce operational risk and customer impact.\nDevelop executive-ready communications, business reviews, roadmap updates, and strategic planning materials.\nRepresent the product vision in architecture reviews, engineering reviews, and leadership discussions.\nChampion customer-focused decision making while balancing reliability, scalability, compliance, and engineering efficiency.\nQualifications\nRequired Qualifications:\nBachelor's Degree AND 8+ years experience in product/service/program management or software developmentOR equivalent experience.\n\nPreferred Qualifications:\nBachelor's Degree AND 12+ years experience in product/service/program management or software developmentOR equivalent experience.\n\n4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).\n6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).\n6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).\nSignificant experience in Product Management, Program Management, or Technical Product Leadership with at least 5 years of experience.\nProven ability to define strategy and deliver outcomes for large-scale cloud services or platform infrastructure.\nSolid understanding of distributed systems, messaging platforms, cloud infrastructure, or service-oriented architectures.\nExperience using data and telemetry to make product decisions and drive measurable improvements.\nAbility to influence across organizations and align multiple stakeholders toward common objectives.\nExcellent written and verbal communication skills, including executive-level presentations and business reviews.\nExperience working with messaging systems, Exchange Online, transport infrastructure, or large-scale cloud platforms.\nFamiliarity with operational excellence practices, Site Reliability Engineering (SRE), incident management, and service health programs.\nExperience partnering closely with engineering leadership to deliver technically complex platform investments.\nKnowledge of Microsoft 365, Substrate services, IC3 operations, or enterprise-scale SaaS environments.\nDemonstrated success leading cross-functional initiatives involving engineering, operations, security, and compliance stakeholders.\nSolid analytical capabilities with experience in telemetry, experimentation, KPI development, and business impact assessment.\n#Transport, #Messaging, #Exchange, #IC3\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. 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