{"id":2208679,"url":"https://alion.io/job/microsoft-senior-repair-network-operations-program-manager","title":"Senior Repair Network Operations Program Manager","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":85,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":97600,"max":188400,"currency":"USD","period":"year","gross":null,"usd_annual":188400},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-09-01T23:06:52Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T22:47:09Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"OverviewThe Microsoft Devices Organization has responsibility for the end-to-end physical supply chain for Microsoft’s vast array of existing and next-generation hardware including: Surface, Xbox, Accessories, Games, more. The Device Repair Operations group is responsible for delivering world-class support and repair experiences for Surface, Xbox, and Microsoft hardware customers around the globe. As a Senior Repair Network Operations Program Manager within Device Services, you will play a critical role in managing the operational and financial health of Microsoft's repair network.\nThis role sits at the intersection of business operations, finance, supply chain, and partner management. You manage forecasting, financial governance, purchase order management, invoicing operations, and network performance reporting to ensure our partner ecosystem is effectively supporting current and future business demand.\nThis is a high-impact opportunity to enhance Microsoft’s repair strategy, strengthen partner relationships and deliver improvements in operational excellence.\nThe ideal candidate is highly analytical, detail-oriented, and comfortable working across finance, procurement, operations, and external partners to drive accountability, operational excellence, and business outcomes.\nMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.\nResponsibilities\nPartner Financial Management\nDevelop and manage repair and service volume forecasts across Microsoft's partner repair network. \nIn partnership with finance, translate forecasts into funding requirements. \nManage outsourced services team to establish and maintain purchase orders aligned with forecasted demand and contractual commitments. \nMonitor budget performance validation and identify risks, variances, and opportunities. \nValidate billing accuracy, resolve discrepancies, and ensure timely invoice processing and payment. \nTrack partner spending against forecast, budget, and contractual commitments. \nProvide visibility into network financial performance through recurring business reviews. \n Operational Performance Management\nDefine, measure, and report operational KPIs across the partner repair ecosystem. \nDevelop executive-ready scorecards and performance dashboards leveraging Power BI, Excel, and other reporting tools. \nAnalyze trends and identify root causes impacting repair volume, turnaround time, quality, cost, and customer satisfaction. \nDrive corrective actions with internal stakeholders and external partners. \n Business Operations & Continuous Improvement\nLead recurring operational reviews with partners and internal stakeholders. \nIdentify opportunities to automate reporting, improve data quality, and simplify operational workflows. \nDrive cross-functional alignment between Finance, Procurement, Supply Chain, Operations, and Partner teams. \nQualifications\nRequired/Minimum Qualifications:\nMaster's Degree in Supply Chain Management, Business, Engineering, or related field AND 3+ years experience in end-to-end supply chain processes (e.g., planning, sourcing, logistics, fulfillment) and working across functions to deliver program outcomesOR Bachelor's Degree in Supply Chain Management, Business, Engineering, or related field AND 4+ years experience in end-to-end supply chain processes (e.g., planning, sourcing, logistics, fulfillment) and working across functions to deliver program outcomes OR equivalent experience. \n\nOther Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:\nMicrosoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. \nPreferred Qualifications:\nBachelor's Degree in Business, Finance, Operations, Supply Chain, or related field and 6+ years experience in program management, business operations, finance, supply chain, or partner management. \nExperience managing budgets, forecasts, financial reporting, or operational business reviews. \nExperience working with vendors, suppliers, or service partners. \nExperience analyzing data and developing executive-level reports and dashboards. \nDemonstrated ability to manage complex cross-functional initiatives across multiple organizations. \nExperience in repair operations, service delivery, reverse logistics, or supply chain management. \nExperience with purchase order management, invoice reconciliation, and financial controls. \nAdvanced Excel, Power BI, and data analytics skills. \nExperience working with global partner networks and outsourced service providers. \nAbility to influence stakeholders and drive decisions through data and business insights. \n#W+DJOBS\nSupply Chain Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.\nCertain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:\nhttps://careers.microsoft.com/us/en/us-corporate-pay\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.","description_format":"text","description_chars":6559,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":6,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Console Games","Cloud Platforms (IaaS & PaaS)","Gaming Consoles","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-10T00:43:25Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.464,"p_room":0.45,"age_days":38,"expected_fill_days":22,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":188400,"is_top_pay":true},"html_url":"https://alion.io/job/microsoft-senior-repair-network-operations-program-manager","json_url":"https://alion.io/job/microsoft-senior-repair-network-operations-program-manager.json","meta":{"generated_at":"2026-10-12T01:07:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1161,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18},"rest":"https://alion.io/mcp/rest/get_company?id=18"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmicrosoft-senior-repair-network-operations-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmicrosoft-senior-repair-network-operations-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmicrosoft-senior-repair-network-operations-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/microsoft-senior-repair-network-operations-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmicrosoft-senior-repair-network-operations-program-manager"}]}