{"id":2648522,"url":"https://alion.io/job/microsoft-senior-service-engineer","title":"Senior Service Engineer","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":93,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":119800,"max":234700,"currency":"USD","period":"year","gross":null,"usd_annual":234700},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Incident Management","optional":true}],"status":"live","first_seen_at":"2026-10-08T19:22:10Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T18:13:55Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"OverviewAre you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Join Engineering Operations (EngOps), the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. Our mission is to prevent issues before they happen by turning operational signals into action through AI-powered automation, enabling measurable customer impact at cloud scale. Our culture of empowerment, inclusion, and growth mindset defines how we work.\nEngineering Operations (EngOps) drives operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. We are looking for a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team and can translate complex technical and operational signals into practical improvements.\nAs a Senior Service Engineer supporting Azure service lifecycle, you will own and improve experiences that help services plan, operate, change, retire, and learn. You will partner across product engineering, support, field, business, and communications teams to make lifecycle requirements easier to understand and execute, reduce customer disruption, and improve the quality and timeliness of customer-facing guidance. You will also participate in a regular on-call rotation, helping Azure customers and internal responders during complex service incidents.\nResponsibilities\nImprove the Azure service lifecycle experience\nIdentify friction across lifecycle stages, including service introduction, ongoing operations, planned changes, breaking changes, deprecations, retirements, and post-event learning.\nDesign and implement scalable workflows, tooling, and automation that make lifecycle requirements more consistent, measurable, and easier for service teams to complete.\nUse customer feedback, operational data, support signals, and service health indicators to prioritize improvements and define measurable outcomes.\nImprove the clarity, quality, and actionability of customer-facing lifecycle communications, including impact, required actions, timelines, dependencies, and support paths.\nPartner with engineering and business stakeholders to define standards, review readiness, resolve cross-team dependencies, and drive adoption of improved lifecycle practices.\nBuild mechanisms that reveal customer and resource impact, track progress, identify risk, and enable timely intervention.\nSupport customers during service lifecycle events\nParticipate in a regular on-call rotation and respond to complex Azure service lifecycle events with significant customer or business impact.\nAssess impact, investigate technical signals, coordinate with product and live-site teams, and contribute to mitigation and recovery decisions.\nTranslate fast-moving technical information into accurate, timely, and actionable updates for customers, support teams, stakeholders, and leadership.\nEscalate ambiguous or high-impact issues appropriately, maintain clear ownership, and help responders balance speed, customer needs, safety, and operational risk.\nContribute to post-incident reviews, identify systemic gaps, and turn lessons learned into durable changes to telemetry, automation, documentation, processes, and service design.\nProvide expert service lifecycle response assistance and develop reusable guidance that improves response consistency across teams.\nDrive operational excellence and engineering quality\nCreate and improve telemetry, health indicators, dashboards, and alerting that expose lifecycle and incident risk early and reduce avoidable noise.\nIndependently implement reliable, scalable, secure, and high-performance solutions. Own design documentation, implementation plans, validation, rollback, and operational readiness.\nAutomate repetitive analysis, validation, coordination, and reporting while preserving appropriate human review for consequential decisions and customer communications.\nPromote security, privacy, compliance, accessibility, resiliency, and reliability requirements throughout design and operations.\nDefine and track measures for customer experience, timeliness, quality, adoption, risk reduction, and operational efficiency.\nUse root-cause and trend analysis to prevent recurrence and influence engineering teams to adopt improved standards and practices.\nCollaborate and share knowledge\nWork effectively across service engineering, product engineering, support, field, communications, program management, business, data, security, privacy, and compliance disciplines.\nProactively share information at the right level of technical depth for responders, service owners, customers, and executives.\nResolve cross-team obstacles and conflicting priorities by clarifying customer impact, decision criteria, ownership, and next steps.\nCreate and maintain troubleshooting guides, operating procedures, lifecycle playbooks, knowledge-base content, and reusable engineering patterns.\nMentor and coach engineers, model sound operational judgment, and help others develop customer-focused solutions.\nTechnical knowledge and expertise\nDevelop end-to-end expertise in Azure services, distributed systems, dependencies, failure modes, telemetry, and customer-impact pathways.\nTake ownership of service and workflow design with consideration for availability, reliability, resiliency, security, privacy, compliance, performance, scale, supportability, and cost.\nUse scripting, data analysis, APIs, automation, and AI-assisted engineering techniques to improve lifecycle execution and events response.\nDesign solutions that support robust measurement of service health, customer impact, workflow quality, and lifecycle outcomes.\nStay current as the cloud and AI technology landscape evolves, and apply relevant practices across related services and engineering teams.\nQualifications\nRequired Qualifications:\nBachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience. \nOther Requirements:\nAbility to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. \n\nPreferred Qualifications:\nMaster's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 6+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.\n3+ years technical experience working with large-scale cloud or distributed systems.\nExperience supporting production services through an on-call rotation and responding to customer-impacting incidents.\n\nExperience improving service lifecycle, service health, change, deprecation, retirement, or operational-readiness processes.\n\nExperience with incident management, root-cause analysis, post-incident reviews, telemetry, monitoring, and reliability improvement.\n\nExperience designing or building automation, data-driven workflows, dashboards, or AI-assisted operational tools.\n\nDemonstrated ability to communicate complex technical issues clearly to customers, engineers, stakeholders, and leadership.\n\nAbility to influence across organizational boundaries and drive ambiguous, cross-functional work to measurable outcomes.\n\n#Azure #CRE #EngOps\nService Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.\nCertain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:\nhttps://careers.microsoft.com/us/en/us-corporate-pay\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. 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