{"id":1293962,"url":"https://alion.io/job/microsoft-service-engineer-ii","title":"Service Engineer II","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":31000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Azure","optional":false},{"name":"Azure Data Factory","optional":false},{"name":"Azure DevOps","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"Copilot","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Git","optional":false},{"name":"JavaScript","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"Rest API","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-09-09T11:34:12Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-28T22:07:16Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"OverviewWe are seeking experienced engineers to build and launch a modern enterprise support platform on Dynamics 365 Customer Service and Microsoft Power Platform. Engineers will design configuration-first solutions, extend Dataverse where required, automate support workflows, integrate external systems, migrate legacy case data, preserve reporting continuity, and establish secure, reliable production operations.\nResponsibilities\nResponsibilities\nTranslate product and operational requirements into scalable technical designs, implementation plans, and testable acceptance criteria.\n\nConfigure and extend Dynamics 365 Customer Service capabilities for cases, queues, email-to-case, unified routing, skills, capacity, SLAs, entitlements, knowledge, agent workspace, Customer Voice, and Copilot-assisted experiences.\n\nDesign Dataverse tables, relationships, choices, forms, views, business rules, security roles, auditing, and model-driven application experiences.\n\nBuild Power Automate cloud flows, custom connectors, reusable automation, notifications, survey workflows, and operational exception handling.\n\nDevelop supported pro-code extensions using C#, .NET, Dataverse plug-ins, custom APIs, JavaScript/TypeScript, and Power Apps Component Framework when configuration and low-code capabilities do not meet the requirement.\n\nDesign and implement secure integrations using Dataverse Web API, REST/OData, OAuth and Microsoft Entra ID application identities, Azure Functions, API Management, Service Bus, webhooks, and event-driven patterns.\n\nBuild migration and data pipelines for historical cases, activities, emails, attachments, reference data, and reporting feeds, with validation, retry, reconciliation, and rollback controls.\n\nDevelop and validate Power BI and downstream reporting datasets while preserving required data-lake interfaces and SLA/CSAT metrics.\n\nImplement application lifecycle management using solutions, environment variables, connection references, source control, automated pipelines, managed deployments, and rollback procedures.\n\nApply secure engineering practices, least-privilege access, data classification, auditing, privacy, compliance, secret management, and production readiness reviews.\n\nCreate automated and manual tests covering functionality, integrations, regression, performance, resiliency, accessibility, migration reconciliation, and business UAT.\n\nInstrument services and flows with telemetry, dashboards, alerts, correlation identifiers, failure handling, operational runbooks.\n\nQualifications\nRequired technical skills:\nDynamics 365 Customer Service -Case management, Copilot Service workspace, Copilot Service admin Center, queues, routing, SLAs, entitlements, knowledge, email/server-side sync, administration\nPower Platform and Dataverse - Model-driven apps, tables, forms, views, business rules, security model, solutions, Power Automate, custom connectors and environment administration\nPro-code development - C#, .NET, Dataverse SDK/Web API, plug-ins, custom APIs, JavaScript or TypeScript, PCF, REST/OData, asynchronous and event-driven design\nAzure integration - Azure Functions, API Management, Service Bus, managed identities or service principals, Key Vault, monitoring, retries, dead-lettering and idempotency\nData and reporting - SQL, ETL/ELT, Azure Data Factory, Synapse or Fabric concepts, Power BI, data mapping, migration, reconciliation, data quality and large-volume processing\nDevOps and ALM - Git, Azure DevOps, CI/CD, Power Platform Build Tools or pipelines, managed solutions, environment variables, connection references and release governance\nSecurity and quality - Dataverse role-based security, auditing, privacy, secure API design, automated testing, performance testing, observability and incident readiness\n\nRequired qualifications\n\nHands-on experience delivering enterprise applications using Dynamics 365, Power Platform, Dataverse, or comparable CRM/case-management platforms.\n\nStrong software engineering fundamentals, including API design, data modeling, asynchronous processing, testing, troubleshooting, and production support.\n\nDemonstrated experience integrating SaaS platforms with Azure or enterprise systems using secure, resilient interfaces.\n\nExperience planning or executing legacy data migration, reconciliation, and cutover for business-critical systems.\n\nAbility to work across engineering, product, operations, security, privacy, data, and reporting partners and document technical decisions clearly.\n\nPreferred Qualifications:\nExperience with Dynamics 365 Customer Service, Contact Center, unified routing, Copilot Service features, knowledge management, and Teams integration.\n\nExperience with high-volume email-to-case, queue-based support operations, SLAs, escalation workflows, and agent productivity solutions.\n\nExperience with Azure Functions, Service Bus, API Management, Application Insights, Power BI, Azure Data Factory, Synapse, Fabric, or enterprise data-lake platforms.\n\nMicrosoft certifications in Power Platform, Dynamics 365 Customer Service, Azure development, Azure integration, data engineering, or DevOps are helpful but not required.\n\nMicrosoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.","description_format":"text","description_chars":6205,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Console Games","Cloud Platforms (IaaS & PaaS)","Gaming Consoles","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-09-26T08:37:44Z"}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.545,"p_room":0.55,"age_days":18,"expected_fill_days":18,"reasons":["conf:3","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/microsoft-service-engineer-ii","json_url":"https://alion.io/job/microsoft-service-engineer-ii.json","meta":{"generated_at":"2026-09-28T23:56:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1346,"day_limit":5000,"remaining_today":3654,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}