{"id":1722288,"url":"https://alion.io/job/microsoft-supply-chain-manager-customer-operations","title":"Supply Chain Manager - Customer Operations","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":86,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":94200,"max":136800,"currency":"EUR","period":"year","gross":null,"usd_annual":154110},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-24T21:09:13Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T22:08:50Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"OverviewSupply Chain / Channel Operations Dublin - Delivers products and services to partners and consumers to maximize business value and in addition provide aftersales returns and care supportability. Channel Operations collaborates with Microsoft channel partners to understand and deliver to service level expectations whilst optimizing inventory levels that enable business groups to meet or exceed revenue goals. In addition, the Channel team understand and bring customer and demand insights to Microsoft Supply Chain organization at a region / country / account level.\nThe Senior Channel Manager is a pivotal role connecting Microsoft's supply chain with field teams and customers. This individual has the remit of working with internal and external stakeholders to achieve business targets and high standards of customer satisfaction.\nThe candidate will be a problem solver and be resourceful, creative, and willing to work with and through others to be successful. Collaboration is a critical skill in this role. Solid verbal and written communication skills and analytical thinking are necessary for driving a high level of impact and influence across both internal and external key stakeholders.\nMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.\nResponsibilities\nDemand & Supply Management\nLead collaborative forecasting (CPFR) with partners and internal teams.\nOwn demand planning and outlook alignment (rolling forecast, C+1 / C+2).\nEnsure availability management and alignment with supply constraints.\nManage demand-related risks and support sales decision-making with accurate supply insights.\nChannel Execution & Inventory Health\nOversee channel inventory management (DC + partner stock, WOS, SKU mix).\nDrive in-stock availability and replenishment through collaborative order planning.\nManage deal prioritization and shipment allocation guidance.\nEnsure right product, right place, right time execution across channels.\nOperational Performance & Order Management\nOwn order book management and fulfilment execution (delivery, confirmations, changes).\nMonitor and improve operational KPIs:Shipment claims / returns.\nOrder accuracy and reliability.\nCost to serve\n\nLead exception management and escalation handling.\nEnsure high standards of service quality and delivery performance.\nPartner & Customer Engagement\nLead customer and partner relationships, driving joint planning and alignment.\nConduct business reviews and performance discussions with key partners.\nEnable data-driven decision making with customers.\nAlign stakeholders to drive account performance and service improvements.\nTransformation & Continuous Improvement\nIdentify and deliver process improvements and operational efficiencies.\nLead or contribute to strategic initiatives (AI adoption, network optimization. automation, capability build).\nDrive innovation in channel execution and customer experience.\nEstablish and share best practices across partners and teams.\nQualifications\nRequired Qualifications:\nBachelor's Degree in Supply Chain, Information Technology, Business, Operations, Engineering, or related field AND supply chain, inventory management or sales operations experience, preferably in planning (demand/supply), supplier relationship management, customer relationship management, and/or channel management experience.OR equivalent experience.\n\nPreferred Qualifications:\nMaster's Degree in Supply Chain, Information Technology, Business, Operations, Engineering, or related field AND years supply chain, inventory management or sales operations experience, preferably in planning (demand/supply), supplier relationship management, customer relationship management, and/or channel management experience.OR Bachelor's Degree in Supply Chain, Information Technology, Business, Operations, Engineering, or related field AND years supply chain, inventory management or sales operations experience, preferably in planning (demand/supply), supplier relationship management, customer relationship management, and/or channel management experience.\nOR equivalent experience.\n\n#W+DJOBS\nChannel Management IC5 - The typical base pay range for this role across Ireland is € 94,200.00 - € 136,800.00 per year. Certain roles may be eligible for benefits and other compensation.\nFind additional benefits and pay information here:\nhttps://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.","description_format":"text","description_chars":5614,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain","Console Games","Gaming Consoles","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-02T20:47:17Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.466,"p_room":0.55,"age_days":17,"expected_fill_days":14,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":154110,"is_top_pay":true},"html_url":"https://alion.io/job/microsoft-supply-chain-manager-customer-operations","json_url":"https://alion.io/job/microsoft-supply-chain-manager-customer-operations.json","meta":{"generated_at":"2026-10-12T22:54:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37530,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18},"rest":"https://alion.io/mcp/rest/get_company?id=18"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmicrosoft-supply-chain-manager-customer-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmicrosoft-supply-chain-manager-customer-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmicrosoft-supply-chain-manager-customer-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/microsoft-supply-chain-manager-customer-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmicrosoft-supply-chain-manager-customer-operations"}]}