{"id":2949198,"url":"https://alion.io/job/microsoft-technical-program-manager-strategic-customer-engagement","title":"Technical Program Manager - Strategic Customer Engagement","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":79,"open_postings":233,"ghost_share":0,"stale_share":0.858,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands","Madrid, Spain","United Kingdom"],"countries":["NL","ES","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":58200,"max":97600,"currency":"GBP","period":"year","gross":null,"usd_annual":130548},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T01:14:03Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T17:33:24Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"OverviewMCAPS-Core accelerates customer outcomes and business growth by bringing together product, engineering, marketing, sales, customer success, and partners around a common customer mission. Through deep technical expertise and strong cross-functional collaboration, we help customers realise value faster and turn innovation into measurable business impact.\nWe are looking for a Technical Program Manager - Strategic Customer Engagement to partner with senior leaders and strategic customers to anticipate cloud capacity needs, navigate complex technical and operational challenges, and drive cross-functional programmes that enable critical customer opportunities.\nThis role sits at the intersection of customers, sales, engineering, infrastructure planning, finance, and operations. You will bring together customer demand, technical insights, and business priorities to identify risks early, remove blockers, and help ensure Microsoft can support customers' current and future cloud requirements.\nResponsibilities\nAnalyse customer demand and opportunity pipelines to identify capacity risks, expansion needs, and emerging challenges.\n\nLead complex capacity-related customer opportunities, coordinating across sales, engineering, infrastructure planning, finance, and operations.\nBuild trusted relationships with strategic customers, regional leaders, and technical stakeholders.\nTranslate customer and field insights into clear technical and operational priorities.\nLead strategic customer and partner engagements to resolve complex capacity challenges.Identify risks and blockers early and drive cross-functional teams towards clear decisions and outcomes.\nCommunicate progress, priorities, risks, and dependencies clearly to senior stakeholders.\nContribute to longer-term capacity planning and strategies that improve customer experience and business resilience.\nQualifications\nRequired qualifications\nStrong experience in technical programme management, cloud infrastructure, engineering, data analysis, product development, or a related technical environment.\nProven ability to lead complex, cross-functional programmes involving multiple teams and stakeholders.\nCustomer-focused with experience translating strategic customer needs into technical and operational priorities.\nAnalytical with the ability to use customer, pipeline, capacity, and operational data to identify risks and inform decisions.\nInfluential communicator who can build credibility with senior stakeholders across technical and business functions.\nResults-driven with a track record of navigating ambiguity, removing blockers, and driving complex programmes to successful outcomes.\nPreferred qualifications\nExtensive experience working within cloud infrastructure, capacity planning, or large-scale technical programmes.\nExperienced in strategic engagement with large enterprise customers and senior customer stakeholders.\nSkilled at connecting technical requirements, customer priorities, and broader business objectives.\nConfident communicating complex technical or programme information to executive audiences.\nStrategic thinker with strong problem-solving skills and the ability to anticipate future customer and capacity requirements.\nAdaptable and comfortable operating across multiple teams, markets, and competing priorities.\nTechnical Program Management IC3 - The typical base pay range for this role across United Kingdom is £ 58,200.00 - £ 97,600.00 per year. Certain roles may be eligible for benefits and other compensation.\nFind additional benefits and pay information here:\nhttps://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html\nTechnical Program Management IC3 - The typical base pay range for this role across Netherlands is € 59,600.00 - € 102,600.00 per year. Certain roles may be eligible for benefits and other compensation. \nFind additional benefits and pay information here:\nhttps://careers.microsoft.com/v2/global/en/corporate-pay/netherlands-corporate-pay.html\nTechnical Program Management IC3 - The typical base pay range for this role across Spain is € 47,200.00 - € 81,000.00 per year. Certain roles may be eligible for benefits and other compensation. \nFind additional benefits and pay information here:\nhttps://careers.microsoft.com/v2/global/en/corporate-pay/spain-corporate-pay.html\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.","description_format":"text","description_chars":5220,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Netherlands","iso":"NL","kind":"country"},{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Console Games","Cloud Platforms (IaaS & PaaS)","Gaming Consoles","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-20T19:22:16Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.614,"p_room":1,"age_days":5,"expected_fill_days":28,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":130548,"is_top_pay":false},"html_url":"https://alion.io/job/microsoft-technical-program-manager-strategic-customer-engagement","json_url":"https://alion.io/job/microsoft-technical-program-manager-strategic-customer-engagement.json","meta":{"generated_at":"2026-10-21T18:18:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25787,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18},"rest":"https://alion.io/mcp/rest/get_company?id=18"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmicrosoft-technical-program-manager-strategic-customer-engagement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmicrosoft-technical-program-manager-strategic-customer-engagement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmicrosoft-technical-program-manager-strategic-customer-engagement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/microsoft-technical-program-manager-strategic-customer-engagement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmicrosoft-technical-program-manager-strategic-customer-engagement"}]}