{"id":2087961,"url":"https://alion.io/job/microsoft-technical-support-engineering-3","title":"Technical Support Engineering","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":68,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":true},{"name":"Hyper-V","optional":true}],"status":"live","first_seen_at":"2026-08-27T23:52:11Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-10T00:43:25Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"OverviewMCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.\nWithin MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.\nMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.\nResponsibilities\nResponse and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices.\nReadiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.\nYou develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.\nProduct/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.\nQualifications\nRequired Qualifications:\nBachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience\nOR 3+ years of technical support, technical consulting experience, or information technology experience\nOR equivalent experience\nRequired Experience\nFile Storage\nUser Accounts and Access Control\nEvent Logs and Auditing\nPerformance, Resource Monitor\nNetworking (TCP, IP)\nExperience in one or more of these areas desirable\nFailover Clustering\nResilient Storage technology (clustering, storage spaces)\nServer management tools\nHyper-V management and VM deployment\nNetwork Tracing and analysis\nNetwork Virtualisation (Hyper-V, SDN)\nTroubleshooting performance issues using PerfMon and other tools\nAzure fundamentals with experience in resource deployment using ARM templates, bicep. etc\nLanguage Qualification\nEnglish Language: fluent in reading, writing and speaking.\nAbility to meet Microsoft, customer and / or government security screening requirements are required for this role. 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