{"id":3799179,"url":"https://alion.io/job/microsoft-technical-support-engineering-app-services-dev","title":"Technical Support Engineering App Services Dev","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":84,"open_postings":424,"ghost_share":0.005,"stale_share":0.599,"repost_share":0.033,"time_to_fill_p50_days":29,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ASP.NET Core","optional":false},{"name":"Azure","optional":false},{"name":"Docker","optional":false},{"name":"Drupal","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Node JS","optional":false},{"name":"PHP","optional":false},{"name":"Python","optional":false},{"name":"Ruby","optional":false},{"name":"Windows","optional":false},{"name":"WordPress","optional":false},{"name":"C#","optional":true},{"name":"DNS","optional":true},{"name":"JavaScript","optional":true},{"name":"Wireshark","optional":true}],"status":"live","first_seen_at":"2026-10-28T20:45:14Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T06:24:37Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"OverviewMCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.\nWithin MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.\nIn the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.\nMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.\nResponsibilities\nSupport Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service-oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.\nResponsibilities\nResponsible for the customer support experience with Microsoft\nOwn, troubleshooting and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)\nIdentify cases that require escalation (either technically or strategically)\nCreate and maintain incident management requests to product group or engineering group\nContribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience\nProvide ramp activities, knowledge sharing, technical coaching and mentoring\nDrive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)\nLead or participate in building communities with peer delivery roles; may be workload or specialty specific\nImprove existing and develop new troubleshooting workflows and troubleshooting guides (TSG)\nTechnical interviews for new hires\nInterface with Accounts team to maintain good customer relations\nReadiness content - identify need for and/or create content \nRequired Skillset:\nFoundational experience in customer support or software development in at least three of the following: Azure App Services, Azure Functions, Web Apps on Windows or Linux, Docker-based deployments, or IIS-based hosting.\nHands-on troubleshooting experience on Windows or Linux web applications, including deployment, startup, and availability issues.\nProficiency in application development and debugging with at least one of the following: .NET Core, ASP.NET, Java, Node.js, Python, PHP, or Ruby. Familiarity with CMS platforms like WordPress, Joomla, or Drupal is a plus.\nBasic understanding of web standards and front-end technologies, including HTML, CSS, JavaScript.\nSolid grasp of core programming concepts like call stacks, threading, exceptions, memory usage, and performance bottlenecks.\nProven ability to analyze logs, telemetry, and diagnostic tools to identify root causes of issues and resolve them effectively.\nFamiliar with networking fundamentals, HTTP/S protocols, DNS resolution, and basic firewall concepts.\nExposure to tools like Fiddler, Wireshark, or Network Monitor for HTTP and network traffic inspection.\nDemonstrated eagerness to learn, adapt, and grow technical depth in the cloud ecosystem.\nIt is desirable to have AZ 900/AI 900 certification.\n\nQualifications\nRequired Qualifications:\nThree years of prior product/technical support customer facing experience.\nTwo years of proven experience working with Azure App Services customers.\nGood technical proficiency and skills in troubleshooting Azure App Services issues.\nPreferred Qualifications:\nExperience supporting large and complex geographically distributed enterprise environments with 1000+ users\nThe ideal candidate will have demonstrated experience in leading technical initiatives, collaborating with peers, contributing to team-level impact and led by example.\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. 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