{"id":3799182,"url":"https://alion.io/job/microsoft-technical-support-engineering-dev-dev","title":"Technical Support Engineering Dev Dev","company":{"id":18,"name":"Microsoft","domain":"microsoft.com","url":"https://alion.io/company/microsoft","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":84,"open_postings":424,"ghost_share":0.005,"stale_share":0.599,"repost_share":0.033,"time_to_fill_p50_days":29,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ASP.NET Core","optional":false},{"name":"Azure","optional":false},{"name":"Rest API","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"C#","optional":true},{"name":"DNS","optional":true},{"name":"Docker","optional":true},{"name":"JavaScript","optional":true},{"name":"Kubernetes","optional":true},{"name":"Node JS","optional":true},{"name":"PHP","optional":true},{"name":"Python","optional":true},{"name":"Ruby","optional":true},{"name":"Wireshark","optional":true}],"status":"live","first_seen_at":"2026-10-28T20:46:20Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T00:25:33Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"OverviewMCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.\nWithin MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.\nIn the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.\nMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.\nResponsibilities\nMust have technical skills:\nNET Framework & ASP.NET - Hands-on experience with .NET applications, debugging, and development.\nWebAPI & REST - Experience designing, consuming, and troubleshooting APIs.\nIIS & Web Hosting - Experience with web application deployment and configurations.\nNetworking Fundamentals - Knowledge of HTTP, TCP/IP, SSL/TLS, firewalls, and proxies.\nVisual Studio & Debugging Tools - Familiarity with debugging .NET applications.\nFamiliar with fundamentals of Cloud Computing and Windows Azure Technologies \nFamiliar with Networking concepts and fundamentals\nGood to have technical skills:\nProgramming knowledge in Java, Node.js, Python, PHP, or Ruby.\nUnderstanding of JavaScript Object Notation (JSON) and YAML.\nExperience with API security best practices and authentication mechanisms.\nFamiliarity with containerized environments (Docker, Kubernetes) and API Gateways.\nAbility to work with network traces (Wireshark, Fiddler, etc.).\nAzure Services - Exposure to Azure services such as Application Gateway, APIM, App Services, and Virtual Networks.\nThe ability to read and analyse network traces\nIt is desirable to have AZ 900/AI 900 certification.\nSoft Skills\nCustomer-Centric Mindset - Passion for helping customers and providing high-quality support.\nStrong Troubleshooting Skills - Ability to diagnose and resolve complex technical issues.\nCollaboration & Teamwork - Ability to work effectively with global teams and escalate when needed.\nGeneral Responsibilities of an Support Engineer:\nRepresent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products, and manage relationships with those customers. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.\nReceive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.\nBe flexible to work in different shifts which would span across EMEA/India business hrs.\nUse trace analysis, source code, and other sophisticated debugging tools to analyse problems and develop solutions to meet customer needs; may involve writing code.\nAcquire & coordinate resources from other groups as needed to resolve customer issues.\nManage political issues by setting customer expectations, devising action plans, being available 24x7, and professionally communicating to all parties involved.\nShare knowledge with other engineers and develop customer solutions efficiently.\nAbility to report bugs and supportability concerns along with customer suggestions to the product teams.\nEmpower Support engineers to do their best to help the customers.\nResponse and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.\nReadiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.\nYou deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.\nProduct/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.\nQualifications\nQualifications:\nLanguage Qualification\nEnglish Language: fluent in reading, writing and speaking.\n5 to 7 years of experience in technical support, software development, or a related field.\nHands-on experience with Web APIs, RESTful services, and API authentication mechanisms (OAuth, JWT, etc.).\nProficiency in .NET development (C#) and ASP.NET, with experience in debugging and troubleshooting web applications.\nUnderstanding of networking concepts, including HTTP, DNS, TLS/SSL, firewalls, and proxy servers.\nAbility to analyse network traces and troubleshoot connectivity issues.\nStrong problem-solving, analytical, and debugging skills with a customer-focused mindset.\nExcellent verbal and written communication skills, with the ability to explain technical concepts to various audiences.\nCandidates must have strong customer service, accurate and logical problem solving, and communication skills, and the ability to work in a team en\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. 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