{"id":3677226,"url":"https://alion.io/job/microsourcing-customer-care-coordinator","title":"Customer Care Coordinator","company":{"id":50081,"name":"MicroSourcing","domain":"microsourcing.com","url":"https://alion.io/company/microsourcing","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T08:51:32Z","employer_posted_date":null,"last_verified_at":"2026-11-03T08:51:32Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Discover 100% YOU as a Customer Care Coordinator! Apply now!\n\nRemote | Day Shift\n\nCompetitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)\n\nCompany Provided Equipment\n\nWhat's in it for you?\nPosition: Customer Care Coordinator\n\nLocation: Central Luzon\n\nWork setup & shift: Remote | Day Shift\n\nYour RoleAs a Customer Care Coordinator , you are responsible for:\n\nMonitor and prioritise logistics tasks to ensure smooth operations.\n\nProcess logistics requests in a timely manner and provide regular updates to stakeholders.\n\nCollaborate with the logistics team and partners to identify and resolve bottlenecks.\n\nEffectively manage complaints and resolve issues to enhance customer satisfaction.\n\nCoordinate delivery schedules and communicate any changes or delays to customers proactively.\n\nOversee of customer care inquiries, ensuring efficient and timely ticket resolution.\n\nDeliver prompt and effective solutions to customer issues to enhance satisfaction.\n\nCollaborate with cross-functional teams to escalate and resolve complex cases as needed.\n\nOversee the returns process by evaluating return requests and facilitating refunds or exchanges in accordance with company policy.\n\nGuide customers through warranty claims and replacement order procedures for a seamless experience.\n\nManage customer inquiries over the phone, delivering exceptional service and support.\n\nHandle live chat inquiries, ensuring accurate and timely information is provided to customers.\n\nUpdate and manage information to keep allocated reports current and relevant.\n\nReview and approve online orders as necessary, including during weekends.\n\nPerform additional tasks as required to support team and business needs.\n\nAbout Beepo\nOur Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.\n\nYou will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.\n\n*Terms and conditions apply\nOriginally posted on Himalayas","description_format":"text","description_chars":2251,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Information Security"],"lifecycle":[{"event":"open","at":"2026-11-03T11:28:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["seen:0","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/microsourcing-customer-care-coordinator","json_url":"https://alion.io/job/microsourcing-customer-care-coordinator.json","meta":{"generated_at":"2026-11-04T10:48:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16065,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50081},"rest":"https://alion.io/mcp/rest/get_company?id=50081"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmicrosourcing-customer-care-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmicrosourcing-customer-care-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmicrosourcing-customer-care-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/microsourcing-customer-care-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmicrosourcing-customer-care-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3677226}},{"tool":"search_jobs","arguments":{"company":"microsourcing.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3677226},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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