{"id":3665056,"url":"https://alion.io/job/microsourcing-team-supervisor","title":"Team Supervisor","company":{"id":50081,"name":"MicroSourcing","domain":"microsourcing.com","url":"https://alion.io/company/microsourcing","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-03T02:48:08Z","employer_posted_date":null,"last_verified_at":"2026-11-03T02:48:08Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Discover your 100% YOU with Beepo!\n\nPosition: Team Supervisor\n\nLocation: Clark, Pampanga\n\nWork setup & shift: Remote | Day Shift\n\nWhat's in it for you?\nCompetitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)\n\nEmployee Referral Program\n\nWork Life Balance\n\nKey Responsibilities\nDay to day supervision of our offshore team across client services and data entry.\n\nFirst point of escalation for the team, so that routine questions are resolved offshore rather than onshore.\n\nAllocating and balancing workload across the team, and flagging capacity issues before they become backlogs.\n\nRunning the weekly admin meeting with the offshore team, which our Brisbane team leader currently chairs.\n\nQuality oversight on the team's output.\n\nManage shared admin inbox\n\nPhone system administration and the delegation of client calls\n\nQualifications\nBachelor's degree in business administration, Management, Commerce, or a related field (preferred but not essential)\n\nMinimum 3–5 years' experience in an administration, operations, or client services environment.\n\nAt least 2 years of experience leading or supervising a team, preferably in an offshore or remote setting.\n\nProven experience allocating work, managing team capacity, and monitoring productivity.\n\nExperience conducting quality assurance reviews or auditing work for accuracy and compliance.\n\nExperience handling team escalations and providing first-level operational support.\n\nStrong written and verbal English communication skills.\n\nProficient in Microsoft Office Suite, particularly Outlook, Excel, and Teams.\n\nExperience using CRM systems, practice management software, or similar business platform is an advantage.\n\nDemonstrated ability to manage administrative processes and workflows.\n\nCompetencies / Personality Traits\nStrong leadership skills with the ability to supervise, coach, and support a remote team.\n\nExcellent organisational and time management skills, with the ability to prioritise tasks and manage competing deadlines.\n\nProactive problem solver who identifies issues early and takes initiative to resolve them.\n\nConfident decisionmaker who can handle routine escalations independently and know when to escalate more complex matters.\n\nHigh attention to detail with a strong focus on quality and accuracy.\n\nEffective communicator who can build positive working relationships across offshore and onshore teams.\n\nAccountable and dependable, taking ownership of team performance and deliverables.\n\nAdaptable and resilient, able to perform well in a fast-paced and changing environment.\n\nCollaborative and supportive, fostering teamwork and maintaining a positive team culture.\n\nCustomer-focused, understanding the importance of delivering excellent service to both internal and external stakeholders.\n\nAnalytical mindset, able to monitor workloads, identify capacity constraints, and recommend improvements.\n\nAbout Beepo\nBeepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.\n\nOur Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.\n\nYou will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.\n\n*Terms and conditions apply\nOriginally posted on Himalayas","description_format":"text","description_chars":3652,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Information Security"],"lifecycle":[{"event":"open","at":"2026-11-03T05:29:05Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":16,"reasons":["seen:1","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/microsourcing-team-supervisor","json_url":"https://alion.io/job/microsourcing-team-supervisor.json","meta":{"generated_at":"2026-11-05T04:48:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5733,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50081},"rest":"https://alion.io/mcp/rest/get_company?id=50081"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmicrosourcing-team-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmicrosourcing-team-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmicrosourcing-team-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/microsourcing-team-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmicrosourcing-team-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3665056}},{"tool":"search_jobs","arguments":{"company":"microsourcing.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3665056},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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