{"id":3721209,"url":"https://alion.io/job/microsourcing-technical-customer-success-representative","title":"Technical Customer Success Representative","company":{"id":50081,"name":"MicroSourcing","domain":"microsourcing.com","url":"https://alion.io/company/microsourcing","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T00:28:11Z","employer_posted_date":null,"last_verified_at":"2026-11-04T00:28:11Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Discover your 100% YOU with MicroSourcing!Position: TechnicalCustomer Success Representative\nLocation: Metro Manila\nWork setup & shift: Remote| Day Shift\nWhy join MicroSourcing?\n\nYou'll have:\n\nCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses\n\nA Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.\n\nWork-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.\n\nCareer Growth: Take advantage of opportunities for continuous learning and career advancement.\n\nInclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.\n\nWhat You'll Do:\nCustomer Support: Respond promptly to customer inquiries, providing effective solutions, troubleshooting issues, and ensuring timely resolution of concerns.\n\nCustomer Education: Offer ongoing training and guidance on product features, updates, and best practices to help customers maximise the value of the SaaS platform.\n\nIssue Escalation: Identify and escalate more complex issues to senior members of the customer success or technical teams, ensuring efficient and seamless problem resolution.\n\nProduct Feedback: Gather and communicate customer feedback to the product development team to support continuous improvement and innovation.\n\nSkill Development for Improved Service: Regularly engage in professional development to enhance skills and understanding of the product. This ensures you can provide deeper insights and more advanced solutions to customers, improving their overall experience.\n\nDocumentation & Knowledge Sharing: Maintain detailed records of customer interactions, including inquiries, resolutions, and opportunities for future engagement. Share knowledge and insights with the team to foster collective growth and improve client outcomes.\n\nContinuous Learning & Knowledge Development: Stay informed on the latest product updates, industry trends, and customer success best practices. Use this knowledge to improve the customer experience and provide higher-quality, strategic support.\n\nQualifications\nProactively seek ways to enhance product knowledge and skills, applying new insights to improve customer support.\n\nDemonstrate empathy and patience when working with clients, focusing on their business outcomes and long-term success.\n\nCollaborate with internal teams to share knowledge and develop strategies that improve customer outcomes.\n\n---About MicroSourcing\n\nWith over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.\n\nOur commitment to 100% YOU\n\nMicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.\n\nAt MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!\n\nFor more information, visit \n*Terms & conditions applyOriginally posted on Himalayas","description_format":"text","description_chars":3562,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Life insurance","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Information Security"],"lifecycle":[{"event":"open","at":"2026-11-04T02:28:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":16,"reasons":["seen:3","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/microsourcing-technical-customer-success-representative","json_url":"https://alion.io/job/microsourcing-technical-customer-success-representative.json","meta":{"generated_at":"2026-11-08T01:43:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3766,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50081},"rest":"https://alion.io/mcp/rest/get_company?id=50081"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmicrosourcing-technical-customer-success-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmicrosourcing-technical-customer-success-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmicrosourcing-technical-customer-success-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/microsourcing-technical-customer-success-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmicrosourcing-technical-customer-success-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3721209}},{"tool":"search_jobs","arguments":{"company":"microsourcing.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3721209},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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