Student Support Services Coordinator

Student Support Services Coordinator

SALARY: $55,664.00 Annually

OPENING DATE: 10/23/2026

CLOSING DATE: 11/6/2026 11:59 p.m.

UNIT: AFSCME - Grade Level 9

DEPARTMENT: Registrar and Records

REPORTS TO: Registrar

PRINCIPAL RESPONSIBILITIES:

• Assists students with general inquiries, testing information, academic status changes, enrollment verifications, academic transcript processes, student appeals, and other College-related registration and records procedures.
• Provides enrollment support to prospective and enrolled students.
• Assists with the preparation of SOPs and training materials utilized for staff development/training.
• Assists in the preparation of department reports.
• Communicates and provides support to department personnel.
• Attends divisional/departmental and other campus meetings.
• Conducts research on financial appeal submissions in preparation of Tuition Appeal Committee meetings and records decisions on student records; coordinates meeting details and creates correspondence to be sent to students.
• Maintains documentation and processes decisions from deans regarding academic appeal inquiries.
• Assists with the preparation of correspondence to students regarding appeal decisions
• Coordinates communication regarding legal-related inquiries towards compliance with court orders/subpoenas.
• Assists students with completion of Tuition Chargeback Forms, determining eligibility and processing paperwork towards next steps; being point of contact for students and county colleges in New Jersey for the Tuition Chargeback application process.
• Assists with updating course and student information, such as course fees, preferred names, and privacy waivers.
• Supports certification process for veterans.
• Provides e-mail and telephone coverage for Registrar and Records Office.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

• Associate degree
• Two (2) years’ experience working in a college student services environment
• Working knowledge of Student Information Systems
• Strong computer skills with knowledge of Microsoft Office
• Demonstrated ability to interact effectively and professionally with individuals from diverse backgrounds and communities
• Strong communication skills and the ability to make independent decisions.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree
• Experience with Ellucian Colleague

SUPPLEMENTAL INFORMATION:

SCHEDULE: 35 hours per week

Monday, Wednesday, Thursday, and Friday: 9:00 a.m. - 5:00 p.m.

Tuesday - 10:00 am - 6:00 pm

Occasional Evening/Weekends

RETIREMENT: Pension Eligible

Any Middlesex College employee hired after September 1, 2011 will have to meet the New Jersey residency law requirement.