{"id":3166495,"url":"https://alion.io/job/middlesex-college-student-support-services-coordinator","title":"Student Support Services Coordinator","company":{"id":2082467,"name":"Middlesex College","domain":"middlesexcollege.edu","url":"https://alion.io/company/middlesexcollege","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"D","score":52,"open_postings":26,"ghost_share":0.808,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edison, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":55664,"currency":"USD","period":"year","gross":null,"usd_annual":55664},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T17:31:18Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T22:14:53Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"Student Support Services Coordinator\nSALARY: $55,664.00 Annually\nOPENING DATE: 10/23/2026\nCLOSING DATE: 11/6/2026 11:59 p.m.\nUNIT: AFSCME - Grade Level 9\nDEPARTMENT: Registrar and Records\nREPORTS TO: Registrar\nPRINCIPAL RESPONSIBILITIES:\nAssists students with general inquiries, testing information, academic status changes, enrollment verifications, academic transcript processes, student appeals, and other College-related registration and records procedures.\nProvides enrollment support to prospective and enrolled students.\nAssists with the preparation of SOPs and training materials utilized for staff development/training.\nAssists in the preparation of department reports.\nCommunicates and provides support to department personnel.\nAttends divisional/departmental and other campus meetings.\nConducts research on financial appeal submissions in preparation of Tuition Appeal Committee meetings and records decisions on student records; coordinates meeting details and creates correspondence to be sent to students.\nMaintains documentation and processes decisions from deans regarding academic appeal inquiries.\nAssists with the preparation of correspondence to students regarding appeal decisions\nCoordinates communication regarding legal-related inquiries towards compliance with court orders/subpoenas.\nAssists students with completion of Tuition Chargeback Forms, determining eligibility and processing paperwork towards next steps; being point of contact for students and county colleges in New Jersey for the Tuition Chargeback application process.\nAssists with updating course and student information, such as course fees, preferred names, and privacy waivers.\nSupports certification process for veterans.\nProvides e-mail and telephone coverage for Registrar and Records Office.\nPerforms other duties as assigned.\nMINIMUM QUALIFICATIONS:\nAssociate degree \nTwo (2) years’ experience working in a college student services environment \nWorking knowledge of Student Information Systems\nStrong computer skills with knowledge of Microsoft Office\nDemonstrated ability to interact effectively and professionally with individuals from diverse backgrounds and communities\nStrong communication skills and the ability to make independent decisions.\nPREFERRED QUALIFICATIONS:\nBachelor’s degree\nExperience with Ellucian Colleague\nSUPPLEMENTAL INFORMATION:\nSCHEDULE: 35 hours per week\nMonday, Wednesday, Thursday, and Friday: 9:00 a.m. - 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