{"id":3927032,"url":"https://alion.io/job/midis-group-customer-success-manager-2","title":"Customer Success Manager","company":{"id":2780548,"name":"Midis Group","domain":"midisgroup.com","url":"https://alion.io/company/midisgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beirut, Lebanon"],"countries":["LB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-07T02:00:00Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-12T01:05:59Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Title\nCustomer Success Manager\nJob Scope\nAs a Customer Success Manager, you will be responsible for developing customer relationships in a set of assigned accounts in order to further overall product adoption and retention. You will gather account intelligence and ensure our customers receive maximum business value from their software investment. You will be the first line of support for our customers. You will monitor ongoing customer implementations and help overcome challenges.\nMain Duties and Responsibilities\nDriving product adoption within all regional accounts\nActing as the first level of support for the customers in the region\nDelivering personalized onboarding for customers with new products/new product capabilities and monitoring partner implementations\nConducting value program activities and proactively facilitating customer product education\nEncouraging customer engagement in product Communities, Company Events, Success Stories, etc.\nDriving cross-team collaboration between the client and Broadcom's product, account, and technical teams\nPosition Requirements\nStrong background in IT and technology, including a broad understanding of industry trends\nKnowledge of Treasury, Finance, and/or Accounting is a plus\nAbility to handle challenges and problem solving\nExcellent verbal and written communication skills\nSuperior presentation skills\nExperience with a variety of ticketing / support platforms and methods\nAdditional Qualifications\nProject management experience\nPrior experience in a customer-facing role with Enterprise-level clients\nEnglish, Arabic, and French speaker\nEducation\nBachelor’s degree in Business Administration or any other related field\nExperience\nAt least 5-7+ years experience in a technology support or delivery role , or equivalent level of education and experience.","description_format":"text","description_chars":1820,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":["Company events"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Network Services","IT Consulting & Digital Transformation","Systems 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