# Customer Success Manager

Job Title Customer Success Manager Job Scope As a Customer Success Manager, you will be responsible for developing customer relationships in a set of assigned accounts in order to further overall product adoption and retention. You will gather account intelligence and ensure our customers receive maximum business value from their software investment. You will be the first line of support for our customers. You will monitor ongoing customer implementations and help overcome challenges. Main Duties and Responsibilities Driving product adoption within all regional accounts Acting as the first level of support for the customers in the region Delivering personalized onboarding for customers with new products/new product capabilities and monitoring partner implementations Conducting value program activities and proactively facilitating customer product education Encouraging customer engagement in product Communities, Company Events, Success Stories, etc. Driving cross-team collaboration between the client and Broadcom's product, account, and technical teams Position Requirements Strong background in IT and technology, including a broad understanding of industry trends Knowledge of Treasu

- **Id**: 3927032
- **Url**: <https://alion.io/job/midis-group-customer-success-manager-2>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Beirut, Lebanon
- **Countries**: LB
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-07T02:00:00Z
- **Employer posted date**: 2026-11-07
- **Last verified at**: 2026-11-14T15:04:34Z
- **Board verified**: yes
- **Days open**: 7
- **Description format**: text
- **Description chars**: 1820
- **Description truncated**: no
- **Benefits**: Company events
- **Relocation offered**: no
- **Industries**: Managed Network Services, IT Consulting & Digital Transformation, Systems Integrators

## Company

- **Id**: 2780548
- **Name**: Midis Group
- **Domain**: midisgroup.com
- **Url**: <https://alion.io/company/midisgroup>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: SuccessFactors

## Trust

- **Level**: ok
- **Days open**: 7

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: French; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-07T20:18:43Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 7
- **Expected fill days**: 24
- **Reasons**: conf:5, velocity, win:early, comp:brand
- **Computed at**: 2026-11-14T05:58:10Z

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.