# Customer Success Manager

Title Customer Success Manager Job Scope As a Customer Success Manager, you will be responsible for developing customer relationships in a set of assigned accounts in order to further overall product adoption and retention. You will gather account intelligence and ensure our customers receive maximum business value from their software investment. You will be the first line of support for our customers. You will monitor ongoing customer implementations and help overcome challenges. Main Duties and Responsibilities Driving product adoption within all regional accounts Acting as the first level of support for the customers in the region Delivering personalized onboarding for customers with new products/new product capabilities and monitoring partner implementations Conducting value program activities and proactively facilitating customer product education Encouraging customer engagement in product Communities, Company Events, Success Stories, etc. Driving cross-team collaboration between the client and Kyriba's product, account, and technical teams Position Requirements At least 5-7 years experience in a technology support or delivery role , or equivalent level of education and experi

- **Id**: 3506715
- **Url**: <https://alion.io/job/midis-group-customer-success-manager>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Madrid, Spain
- **Countries**: ES
- **Hiring countries total**: 0
- **Experience years min**: 6
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-26T02:00:00Z
- **Employer posted date**: 2026-10-26
- **Last verified at**: 2026-11-12T01:05:59Z
- **Board verified**: yes
- **Days open**: 16
- **Description format**: text
- **Description chars**: 1733
- **Description truncated**: no
- **Benefits**: Company events
- **Relocation offered**: no
- **Industries**: Cybersecurity, Information Security

## Company

- **Id**: 2780548
- **Name**: Midis Group
- **Domain**: midisgroup.com
- **Url**: <https://alion.io/company/midisgroup>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: SuccessFactors

## Salary estimate

- **Min usd**: 38000
- **Max usd**: 91000
- **Period**: year
- **Method**: global_role_cell_scaled_by_country
- **Sample n**: 1466

## Trust

- **Level**: ok
- **Days open**: 16

## Requirements

- **Experience years min**: 6
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: yes

### Languages

- Language: Spanish; Level: Advanced (C1); Optional: no
- Language: English; Level: Advanced (C1); Optional: no

## Lifecycle

- Event: open; At: 2026-10-30T05:46:57Z

## Liveness

- **Score**: 64
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.856
- **P room**: 0.75
- **Age days**: 16
- **Expected fill days**: 19
- **Reasons**: conf:8, velocity, win:late, comp:brand
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.