{"id":3927033,"url":"https://alion.io/job/midis-group-renewals-manager","title":"Renewals Manager","company":{"id":2780548,"name":"Midis Group","domain":"midisgroup.com","url":"https://alion.io/company/midisgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nicosia, Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ESET","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T22:25:05Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Title\nRenewals Manager\nJob Scope\nWe are looking for an experienced Renewals Manager to lead our regional renewals team across multiple markets.The successful candidate will be responsible for maximizing customer retention, minimizing churn, driving recurring revenue growth and ensuring an efficient renewal process. The role requires strong commercial, analytical and leadership skills, working closely with Sales, Channel Partners and internal teams.\nJoin ESET and play a key role in strengthening customer relationships and driving recurring revenue growth across our regional markets.\nMain Duties and Responsibilities\nLead, coach and manage the Renewals team, ensuring performance against targets.\nOwn and oversee the end-to-end renewal process across assigned markets.\nDevelop strategies to maximize retention, reduce churn and increase renewal revenue.\nIdentify upsell and cross-sell opportunities within the existing customer base.\nMaintain accurate 120-day renewal forecasts and ensure CRM data quality.\nIdentify at-risk accounts and implement proactive retention strategies.\nCollaborate with Sales, Channel Partners and internal teams to ensure timely renewals.\nMonitor renewal KPIs, analyse performance and drive process improvements.\nProvide management with regular reporting on renewal performance, risks and opportunities.\nPosition Requirements\nProven experience leading and developing teams.\nStrong negotiation, commercial and analytical skills.\nExperience managing recurring revenue and customer retention.\nProficiency in CRM systems, preferably Salesforce.\nExcellent communication, organizational and stakeholder-management skills.\nFluency in English is required; proficiency in Greek and/or Arabic will be considered an advantage.\nEducation\nBachelor’s degree in Business Administration or any other related field.\nExperience\nMinimum 7 years of relevant experience in renewals, account management or sales, preferably in IT or cybersecurity.","description_format":"text","description_chars":1961,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Greek","level":"Advanced (C1)","optional":false},{"language":"Arabic","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Network Services","IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-07T20:18:43Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":10,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/midis-group-renewals-manager","json_url":"https://alion.io/job/midis-group-renewals-manager.json","meta":{"generated_at":"2026-11-09T02:16:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4714,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2780548},"rest":"https://alion.io/mcp/rest/get_company?id=2780548"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmidis-group-renewals-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmidis-group-renewals-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmidis-group-renewals-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/midis-group-renewals-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmidis-group-renewals-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3927033}},{"tool":"search_jobs","arguments":{"company":"midisgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3927033},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}