{"id":3506864,"url":"https://alion.io/job/midis-group-technical-support-engineer-4","title":"Technical Support Engineer","company":{"id":2780548,"name":"Midis Group","domain":"midisgroup.com","url":"https://alion.io/company/midisgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amman, Jordan"],"countries":["JO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Hyper-V","optional":false},{"name":"OpenShift","optional":false},{"name":"Unix","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-04T02:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-31T03:09:24Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Job Title\nTechnical Support Engineer\nJob Scope\nTechnical support engineer skilled Virtualization and Infrastructure support engineer with expertise in SAN infrastructure, Backup software, Red Hat, Unix and virtualization technologies.\nMain Duties and Responsibilities\nImplement, install, manage and support virtualization environments.\nResearch, diagnosis, troubleshooting and identify solutions to resolve client's issues.\nAnalytical thinking and problem-solving skills as a go-getter with a lot of intellectual curiosity.\nReproduce client's environments and test and validate fixes and workarounds.\nAct as a liaison between clients, technical pre-sales, sales teams and the product development team.\nEffectively communicate customer feedback and feature requirements to Engineering and Product Management.\nFollow standard policies and procedures for proper escalation of unresolved issues to the appropriate internal teams.\nProvide prompt and accurate responses to clients.\nEnsure proper recording and tracking of all issues in ticketing system from open to resolution.\nAttend technical issues raised by clients and end users in a timely and efficient manner while ensuring proper prioritization of incoming cases.\nSupport the team with specifications on the company solutions and services, technical details, troubleshooting issues and comparisons pertaining to competitive models.\nProvide in-depth root cause analysis of reported technical issues and recommend remedial actions to the direct manager.\nEstablish and maintain strong relationships with partners and clients and ensure constant communication and support to clients.\nAssist in the presentation of effective POC/demo to clients.\nDevelop his skills and achieve professional certificates in his job domain.\nTake the lead in managing customer escalations and be comfortable holding clients facing meetings on short notice.\nPosition Requirements\nStrong experience in SAN (Storage Area Network) environments, storage systems (preferably IBM, EMC, and HP), and storage virtualization technologies.\nStrong technical expertise of virtualization technologies, including Red Hat Virtualization, Openshift, VMware, Hyper V, and IBM PowerVM.\nVery good knowledge in backup software products and enterprise backup and recovery solutions.\nRelevant certifications (e.g., Red Hat, VMware, HCI) are highly desirable.\nSolid understanding of networking concepts and technologies.\nStrong problem-solving skills, with the ability to work both independently and as part of a team.\nFluency in English is mandatory.\nKey Competencies\nCommunication and Influence\nTeamwork\nAccountability\nCustomer Focus\nFlexibility and Adaptability\nFunctional Expertise\nTeam Building\nProblem Solving and Decision Making\nEducation\nBSc Degree in computer Science or computer Engineering (preferred)\nExperience\n2 to 4 years of strong experience in SAN (Storage Area Network) environments, virtualization technologies, data and backup solutions.","description_format":"text","description_chars":2961,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-30T05:46:57Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.369,"p_room":0.28,"age_days":27,"expected_fill_days":9,"reasons":["conf:2","wave","win:tail","crowd:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/midis-group-technical-support-engineer-4","json_url":"https://alion.io/job/midis-group-technical-support-engineer-4.json","meta":{"generated_at":"2026-10-31T14:34:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22659,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2780548},"rest":"https://alion.io/mcp/rest/get_company?id=2780548"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmidis-group-technical-support-engineer-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmidis-group-technical-support-engineer-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmidis-group-technical-support-engineer-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/midis-group-technical-support-engineer-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmidis-group-technical-support-engineer-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3506864}},{"tool":"search_jobs","arguments":{"company":"midisgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3506864},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}