Billing & Collections Specialist

Hi there!

We are seeking a Billing & Collections Specialist to join one of our U.S. client. This role is responsible for managing the full billing cycle, from invoice creation and validation through payment collection and account reconciliation. The ideal candidate will have strong accounts receivable experience, a solid understanding of billing processes, and proven success in managing collections while maintaining positive customer relationships.

Requirements

• Manage the complete billing cycle, including invoice generation, review, submission, and follow-up.
• Ensure customer invoices are accurate, timely, and aligned with contractual agreements.
• Monitor accounts receivable balances and proactively follow up on outstanding invoices.
• Conduct collection activities through different communications channels with customers.
• Investigate and resolve billing discrepancies, payment disputes, and customer inquiries.
• Apply and reconcile customer payments accurately within the accounting system.
• Review aging reports and prioritize collection efforts to reduce overdue balances.
• Maintain accurate customer account records and documentation.
• Collaborate with internal departments to ensure billing accuracy and timely issue resolution.
• Prepare and distribute account statements and collection reports.
• Assist with month-end close activities related to accounts receivable and billing.
• Recommend process improvements to enhance billing efficiency and cash collections.

Qualifications

• 4+ years of experience in Accounts Receivable, Billing, or Collections roles.
• Proven experience managing full-cycle billing processes.
• Strong understanding of accounts receivable and collection best practices.
• Experience reconciling customer accounts and resolving billing discrepancies.
• Ability to communicate professionally with customers regarding payment matters.
• Proficiency with ERP and accounting systems such as Sage Intacct, NetSuite, Microsoft Dynamics, QuickBooks, SAP, Oracle, or similar platforms.
• Strong analytical, organizational, and problem-solving skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Advanced English communication skills, both written and verbal.

Benefits

• Work for a US company!
• All additional benefits by Dominican Law (13th Salary, PTO, etc.)
• Complementary Health Insurance.